Customer Service, Confidentiality and Security. EASFAA 2009 Allene Begley Curto Springfield College – School of Human Services. The Customer Service Agenda. What is Good Customer Service? What are the rules that we must follow to protect and inform students?
Allene Begley Curto
Springfield College – School of Human Services
Family Educational Rights and Privacy Act
Necessary School Officials
Other schools to which student is transferring
Judicial order, subpoenas
Defined by the School
Date and place of birth
Honors and awards
Dates of attendanceWhat Can We Release to Whom?
How do we serve the student and protect their information and communicate effectively with:
EduCause (sample programs for Red Flag)