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Community advocate training spring session

Community Advocate TrainingSpring Session

Mobile Operations Complex

Saturday, March 27, 2010


Welcome
Welcome

  • Breakfast

  • Introductions

  • Team Building Activity

  • Tallest Tower


Annetta morris director commit for life department

Annetta Morris, Director

Commit for Life Department


Gulf coast regional blood center
Gulf Coast Regional Blood Center

  • WOW’s for The Blood Center

  • State of The Blood Center


Elizabeth garcia community involvement coordinator

Elizabeth Garcia

Community Involvement Coordinator


Cfl volunteer program
CFL - Volunteer Program

  • Type Matters

  • Community Advocate Liaison Restructuring

  • Volunteer Newsletter


Type matters
Type Matters

  • Gulf Coast Regional Blood Center must

  • meet the specific component needs of area

  • patients, and to do that we are encouraging

  • donors to make the type of donation that

  • will have the greatest impact.

  • Type A – Platelet Donations

  • Type B – Whole Blood or Double Red Cell Donations

  • Type O – Whole Blood Donations

  • Type AB – Plasma Donations


Liaison restructuring
Liaison Restructuring

  • Baytown – Veronica Castro

  • Bill T. Teague – Mary Richards

  • Champions – Annetta Morris

  • Clear Lake – Kristina Garrett

  • Conroe – Monica Patino

  • Cy-Fair – Elizabeth Garcia

  • Gulfgate – Renetta Bennett

  • Humble/Kingwood – Ramona Howell

  • Katy – Crista Mosqueda

  • Pasadena – Cortney Martin

  • Pearland – Cindy Rodriguez

  • Sugar Land – Debbie Campbell

  • Westchase – Mary Richards *

  • Woodlands – Monica Patino *



Monica patino community advocate volunteer coordinator

Monica Patino

Community Advocate Volunteer Coordinator


Community advocate program
Community Advocate Program

  • WOW’s

  • 2009 CA Blood Drive Results

  • 2010 – 1st Quarter Results

  • Policies and Procedures Manual


Wow s
WOW’s

Katy Community Advocates Janet Ford and Kathy Prewitt display their 1st Place Winning Plaque from Katy ISD FFA Rodeo Parade.

Westchase Community Advocates display a “Thank You” to all their donors during their February Drive.


Wow s1
WOW’s

Sugar Land Community Advocates participate in the Missouri City Snow Fest Parade.

Cy-Fair Community Advocate Juan Vernal stands by the road to recruit donors.





Ca policies and procedures manual
CA Policies and Procedures Manual

  • Welcome

  • GET SET Service Excellence Standards

  • Commit for Life Program

  • Community Advocate Volunteer Description

  • Community Advocate Blood Drive Do’s and Don’ts

  • Partnerships and Matching Funds/Grants

  • Forms


Elaine gordon director donor collections

Elaine Gordon, Director

Donor Collections


Updates for donor collections ndc s
Updates for Donor Collections NDC’s

  • Goals for 2010

    • 100,800 procedures

    • 124,400 components

  • Planned growth in 2010 over 2009

    • 3,600 red cells

    • 1,700 platelets


  • Updates for donor collections ndc s1
    Updates for Donor Collections NDC’s

    • Jan and Feb 2010 NDCs are 1.04% above component goal YTD


    Coding donors day of advocates drive
    Coding Donors Day of Advocates Drive

    • Credits should go to specific Community Advocate group unless the donor states a different group.


    Staffing at community advocate drives
    Staffing at Community Advocate Drives

    • Standard NDC staffing for the day based on seeing 1.2 to 1.4 donors per hour.

    • Additional 2 Mobile Staff members

      • seeing 1.2 to 1.4 donors per hour.

    • Each staff member should collect 10 to 11

      • staff during the drive.


    Staffing at community advocate drives1
    Staffing at Community Advocate Drives

    • Small center with 3 staff and 2

    • mobile staff collect 50 to 55 donors.

    • Large center with 8 staff and 2

    • mobile staff collect 100 to 110 donors.


    Staffing at community advocate drives2
    Staffing at Community Advocate Drives

    • Works best if donors can be scheduled.

    • Advocates escort donors from place to

      • place.

  • Advocates assist with organizing who is

    • next to be screened or drawn.

  • Advocates schedule next appointments.


  • Improvements needed
    Improvements Needed

    • Suggestions

    • Q&A


    Cortney martin public relations coordinator

    Cortney Martin

    Public Relations Coordinator


    Social media
    Social Media

    Raise your hand if you use:


    Social media1
    Social Media

    • Facebook

    • www.facebook.com/commitforlife

    • Participation from donors, recipients, volunteers and employees

    • Updates from The Blood Center

    • Share photos, videos, links and comments





    Social media5
    Social Media

    • Twitter

    • www.twitter.com/commitforlife

    • Share info with a network of “followers”

    • Followers can spread our messages to their networks

    • Answer questions and respond to comments from donors




    Social media8
    Social Media

    • Flickr

    • www.flickr.com/photos/commitforlife

    • View photos from blood drives and other events

    • Download or comment on pictures

    • Share your own pictures on our Flickr group: www.flickr.com/groups/commitforlife





    Moc tours ca brainstorming
    MOC Tours / CA Brainstorming

    • Melissa Fisher, Chief Financial Officer

      • MOC Tours

        • Two groups

      • CA Brainstorming


    Lunch and guest speaker

    Lunch and Guest Speaker

    Christina Marioneaux

    Blood Recipient


    Thank you

    THANK YOU!

    Next training:

    October 16, 2010


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