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1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT

1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT 3) What Paul said & Masterclass VT 4) What Neil said & Main Ingredient VT 5) Our 3 aspirational goals to becoming World Class Restaurants. Memory Makers VT. Dallas discovery vt. MASTERCLASS VT.

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1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT

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  1. 1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT 3) What Paul said & Masterclass VT 4) What Neil said & Main Ingredient VT 5) Our 3 aspirational goals to becoming World Class Restaurants....

  2. Memory Makers VT

  3. Dallas discovery vt

  4. MASTERCLASS VT

  5. MAIN INGREDIENT VT

  6. WHAT NEXT? key focuses

  7. SERVING UP GREAT MEMORIES • No chipped paint +& all horses jump • 3) YoU Are the main ingredient

  8. 1) Serving up Great Memories: • Stories Box (Tool for TM to share stories) • Story Board /Calendar (area to display TM stories) • Share our great stories at greatmemories@whitbread.com • Zero complaints – our vision • Net Rec – Tool to recognise TM and get guest feedback • Reward Card – massive part to drive guest loyalty • New Tablet – bookings management tool ensuring we say yes to every guest that enters our business.

  9. 2) No Chipped Paint & all the Horses Jump • Team members understand what part they play...change in behaviours and working practises • Marigold Checklists & monthly self audits • Quarterly ROM follow up audits • Net Rec – a way to measure what your guests think

  10. 3) You’re the Main Ingredient • My Rewards • Heroes • Development Kitchen & rationales... • The Avenue and WHR Tube • Whitbread Academy on line ...exiting way to train our team • Your Say ‘are we listening’? ...use team member chat forms already in circulation..

  11. Good luck, reflect & lets make great memories....run vt (memory makers again)

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