1) Welcome & Purpose – Memory Makers VT
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1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT PowerPoint PPT Presentation


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1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT 3) What Paul said & Masterclass VT 4) What Neil said & Main Ingredient VT 5) Our 3 aspirational goals to becoming World Class Restaurants. Memory Makers VT. Dallas discovery vt. MASTERCLASS VT.

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1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT

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1) Welcome & Purpose – Memory Makers VT

2) Flaumy’s Intro & Dallas discovery VT

3) What Paul said & Masterclass VT

4) What Neil said & Main Ingredient VT

5) Our 3 aspirational goals to becoming World Class Restaurants....


Memory Makers VT


Dallas discovery vt


MASTERCLASS VT


MAIN INGREDIENT VT


WHAT NEXT?

key focuses


  • SERVING UP GREAT MEMORIES

  • No chipped paint +& all horses jump

  • 3) YoU Are the main ingredient


  • 1) Serving up Great Memories:

  • Stories Box (Tool for TM to share stories)

  • Story Board /Calendar (area to display TM stories)

  • Share our great stories at [email protected]

  • Zero complaints – our vision

  • Net Rec – Tool to recognise TM and get guest feedback

  • Reward Card – massive part to drive guest loyalty

  • New Tablet – bookings management tool ensuring we say yes to every guest that enters our business.


  • 2) No Chipped Paint & all the Horses Jump

  • Team members understand what part they play...change in behaviours and working practises

  • Marigold Checklists & monthly self audits

  • Quarterly ROM follow up audits

  • Net Rec – a way to measure what your guests think


  • 3) You’re the Main Ingredient

  • My Rewards

  • Heroes

  • Development Kitchen & rationales...

  • The Avenue and WHR Tube

  • Whitbread Academy on line ...exiting way to train our team

  • Your Say ‘are we listening’? ...use team member chat forms already in circulation..


Good luck, reflect & lets make great memories....run vt (memory makers again)


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