Gartner for Technical Professionals Ensuring Successful Execution of Your IT Strategy

1. Gartner for Technical ProfessionalsEnsuring Successful Execution of Your IT Strategy Onboarding and Service Kickoff Appalachian State University

2. Contents • Scope of coverage and topics, Gartner for Technical Professionals • Service Features and Deliverables • Gaining Access • Education / Training Sessions • Key contacts • Account Management Team

3. Gartner solutions are tailored to support the unique needs of IT professionals at every level of your organization Focus Gartner Offering Value Proposition Equips CIOs with the role-specific tools and knowledge they need to deliver exceptional business results for their organizations Gartner forIT Executives CIO Provides IT leaders with just-in-time, role-specific insight from Gartner analysts and peers to drive outstanding results with their critical initiatives and IT purchases Senior ITLeaders Strategy Planning Management Execution Gartner forIT Leaders Provides an IT leader's extended team with the Gartner resources they need to maximize the value they deliver Gartner for IT Leaders —Workgroup IT Leader'sExtendedTeam Provides in-depth technical research and guidance to help technologists advance the initiatives/projects that support execution of the IT strategy Gartner for Technical Professionals Technical Professionals CAMPUS ACCESS Reference access to Gartner’s Core Research to IT Staff, Faculty & Students 2

4. Roles Key Functions Topics • Application and data security • Cloud security • Mobile security • Perimeter and infrastructure security Security & Risk Management Security & Risk Management • Identity creation and management • Identity verification and use • Privacy Identity & Privacy • Computing hardware • Cloud and virtualization • Physical data center • Storage Data Center Infrastructure & Operations • Mobile device management • Network performance optimization • Real-time and unified communications • WANs and LANs • Wireless and mobility Network & Telecom • Big data • Business intelligence • Data management • Database management Data Management Business Intelligence & Information Management • Collaboration and social initiatives • Communication, email, IM • Content management • SharePoint and portals Collaboration & Content Management • Application overhaul • Applications in the cloud • Mobile applications • Software development • SOA and integration strategies Applications Application Platform Gartner for Technical Professionals delivers comprehensive insight across the following areas 3

5. Gartner for Technical Professionals Topic Coverage • Application and Database Security • Application Integration • Application Development • Application Platforms, Languages and Frameworks • Application Overhaul • Audit and Compliance • Big Data • Business Continuity Management • Business Intelligence • Business Process Management • Collaboration • Communication • Contact Center • Content Management • Content Security • Data Analytics • Data Center Computing Hardware • Data Center Consolidation and Modernization • Data Loss Prevention • Data Management • Database Management • Desktop Virtualization • Disaster Recovery • Host and Endpoint Protection • Identity Creation and Management • Identity Verification and Use • Internal Cloud Computing • iPad and Mobile Devices • Mobile Application Development • Network Operations and Performance Management • Perimeter and Infrastructure Security • Physical Data Center • Privacy • Public Cloud Computing • Risk Management and Compliance • Security Monitoring • Server Virtualization • SharePoint and Portals • SOA and Application Architecture • Social Initiatives • Software Development Life Cycle • Storage • VoIP and Unified Communications • WANs and Provider Network Services • Web Conferencing • Wireless and Mobility 4

6. Gartner for Technical Professionals provides in-depth technical research to help your teams deliver outstanding results Benefit How • Get teams up to speed quickly through access to in-depth research • Use proven Reference Architecture to develop technology architecture • Receive organization-specific guidance through calls with analysts* Accelerate project timelines • Leverage industry best practices to avoid costly mistakes • Avoid vendor lock-in through unbiased recommendations • Validate and get feedback on project plans through speaking with analysts* Mitigate risk • Update knowledge and skills through exposure to in-depth technical research • Help to acquire deep expertise on a broad range of topics • Stay current with changing markets and technologies Development *Available to Advisor-level clients. 5

7. Your teams get the knowledge and best practices to advance the initiatives and projects that support your IT strategy Guidance for each phase of your project life cycle In-depth research Create a technical plan Planning Guides • Reports typically 25 to 40 pages in length • How-to frameworks and best practices • Unbiased vendor recommendations • In-the-trenches perspectives (field research) • Reusable templates/graphics for your internal documentation Technology Assessments Evaluate and select a technology Develop the technology architecture Reference Architecture Select the right products Product Assessments Guidance Framework, Field Research Create an implementation strategy 6

8. ReferenceArchitecture: A proven decision-making tool that provides tailored architecture recommendations Architecture guidance from three key perspectives: Principles defineyour core IT values to accelerate planning and decision making Decision Points help youdesign your IT architectureand set technical requirements using tailored guidance Templates build an architecturalblueprint of the infrastructure and critical relationships between systems through reusable graphics 7

9. Through 60-minute analyst calls, our world-class experts become your objective architecture advisors Meet some of our analysts: Analyst facts • 50+ analyst experts • Average of 23 years' industry experience • Collectively: 32 books, 37 patents • Deep technical expertise in architecture and deployment challenges How our analysts help you • Evaluate and get up to speed quickly on new technologies • Learn about best practices your peers have used to implement a technology • Validate and get feedback on your technical strategy, architecture and project plans 8

10. Service Features and Deliverables

11. Select Key Research Formats / How-To Links • Reference Architecture, a decision-making framework that provides a blueprint for IT systems • Field research methodology, which summarizes patterns, findings and key insights based on extensive interviews with IT professionals • Solution Path, a “deconstruction” tool that breaks complex problems into simple, sequential steps and identifies the most relevant field research or reference architecture component for every phase of a project • How to Use the Gartner Reference Architecture http://my.gartner.com/html/burton/referenceArchitecture/Burton_IT1_HowTo.pdf • Reference Architecture Principles http://www.gartner.com/resId=1408914 • FAQs: http://my.gartner.com/html/mypage/mygartnerBurtonFAQ.pdf 10

12. Gaining Access

13. Onboarding Webinars 12

14. Onsite Training 13

15. Account Management • Information Technology Services, Office of the CIO Miranda Warren warrenmm@appstate.edu 828-262-6278