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Mature Students Presentation Trinity College 25 July 2013. Student Universal Support Ireland. Improvements in Online and Assessment Systems Online Grant Renewal system for existing students

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Student universal support ireland

MatureStudents Presentation

Trinity College

25 July 2013

Student Universal Support Ireland


2013 2014 developments

  • Improvements in Online and Assessment Systems

  • Online Grant Renewal system for existing students

  • Reduction in documents required from applicants as result of direct access to information from the following government bodies and agencies

    • GRO – General Registration Office

    • Revenue Commissioners

    • Department of Social Protection

    • Department of Education

    • CAO

2013/2014 Developments


2013 2014 developments1

  • Publish service timelines for applicants

    • New Online Applications – closing date 1st August 2013

    • Fixed dates for returning Documents- 3 weeks

    • All supported with structured email reminders to applicants

  • Dedicated www.susi.ie website

    • A self service tracker system for applicants

      launch of self service Application Tracker with both web and smart phone access

2013/2014 Developments


2013 2014 developments2

  • Continue to work towards launching the online application system earlier each year

    • Online Applications for both renewals and new applicants for 2013/2014 is 4 weeks earlier than last year

  • Expand the content of standard correspondence templates to applicants

    • Our main letter templates reworked with more detail

2013/2014 Developments


2013 2014 developments3

  • Segregate applications to specialised sections to cover self employment etc.

    • Special teams to assess Self Employed, Post Graduates and students studying abroad/EU students studying in Ireland

  • Improve training and scripts for the SUSI support desk

    • New training for SUSI support staff and increased monitoring of quality of information being provided by email/telephone to applicants

  • Collect key data from applicants earlier in the process

    • Links to CAO to identify course/college acceptances

    • Earlier collection of Bank Details

2013/2014 Developments


Current statistics 2013 2014

  • Total Applications - 48,000 employment etc

  • Awarded - 22,000

  • Total Document Packs Issued - 17,000

  • Awaiting assessment - 9,000

  • Document Packs returned- 4.401

Current Statistics 2013/2014


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