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Knowledge Management, KM - Lecture Outline-1 (30 hours)

Knowledge Management, KM - Lecture Outline-1 (30 hours). 1. Introduction to KM 2. Priciples of KM 3. Business Impacts of KM 4. KM Best Practice in Business 5. Factors Influencing Knowledge Management 6. Applications of KM for Customer Relationship Management, CRM

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Knowledge Management, KM - Lecture Outline-1 (30 hours)

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  1. Knowledge Management, KM- Lecture Outline-1 (30 hours) 1. Introduction to KM 2. Priciples of KM 3. Business Impacts of KM 4. KM Best Practice in Business 5. Factors Influencing Knowledge Management 6. Applications of KM for Customer Relationship Management, CRM 7. Technologies to Manage Knowledge-AI 8. Preserving and Applying Human Expertise KBS

  2. Knowledge Management, KM- Lecture Outline-2 (27 hours) - 9. Case Based Reasoning Systems 10. Knowledge Elicitation 11. Factors that Discovering Knowledge-Data Mining 12. Knowledge Discovery System 13. Knowledge Capture System 14. Knowledge Sharing System 15. Knowledge Application Systems 16. The Role of KM in ROI 17. KM and Innovation

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