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Distance Counseling Training. Euroguidance Larnaca Trainers: Mihaela LaRoche Winfried Vollmer. Training. You play champions league Champions try harder. Distance counseling, Larnaca 2008. Enthusias m. Distance counseling, Larnaca 2008. Engage ment. Distance counseling, Larnaca 2008.
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Distance Counseling Training • Euroguidance Larnaca • Trainers: Mihaela LaRoche • Winfried Vollmer
Training • You play champions league • Champions try harder Distance counseling, Larnaca 2008
Enthusiasm Distance counseling, Larnaca 2008
Engagement Distance counseling, Larnaca 2008
Skill Distance counseling, Larnaca 2008
Teamplay Distance counseling, Larnaca 2008
Customer Orientation Distance counseling, Larnaca 2008
Targets and Content • Enable participants to share good practice in telephone counseling, through group work and presentations. • Inform about and practice effective telephone communication techniques for educational and vocational guidance purposes, using role plays and positive feedback. • Assist participants in devising their own telephone counseling style and projects, modeled by their cultural, organizational, and philosophical framework of reference, and integrated with the personally relevant training input. Distance counseling, Larnaca 2008
Distance Counseling Training • Trainers: Mihaela LaRoche • Winfried Vollmer
Your Activity • What is the whole purpose of vocational guidance counseling? • Phrase your main target in a short and motivating sentence. • Please work in groups. • Time: 20 minutes Distance counseling, Larnaca 2008
Homo sapiens • a defenceless species • successful in groups • by extraordenary communication skills Distance counseling, Larnaca 2008
Life in a group • needs order • each individual has tasks • each individual has a certain role • groups based on compromise and reliability • actions often planned, not driven Distance counseling, Larnaca 2008
members of a group • have certain gifts and talents • „apply“ for certain tasks in a group • „apply“ for certain roles in a group Distance counseling, Larnaca 2008
Charakters relation emotional flexible Expressive Supporter f u t u r e p a s t Driver Analyst process objective fixed extroverted powerful quick introverted worrying slowly Distance counseling, Larnaca 2008
Different Attitudes of Charakters Where else? Why so? Opportunity peace Tomorrow History How ? What ? Safety Solution Present Data Distance counseling, Larnaca 2008
Convincing the Client Show further prospects show relation and empathy Propose action plan ask for details deliver facts Distance counseling, Larnaca 2008
Specific communication create relevance reduce reservations enthusiasm creativity 4 1 PerspectiveMotivation pragmatic implementation in everyday life 3 2 transparency extensive infos ActionTheory Distance counseling, Larnaca 2008
profit image comfort security health empathy discovery Motives of a Customer Distance counseling, Larnaca 2008
profit high pay image famous company comfort easy work security safe position health no emissions empathy please others discovery do s.th. new Behaviour caused by motive Distance counseling, Larnaca 2008
Your Activity • What situation do your customer face? • What are their possible reactions? • Please work in groups. • Time: 20 minutes Distance counseling, Larnaca 2008
