slide1
Download
Skip this Video
Download Presentation
MARKETING & PROMOTION RURAL POSTAL LIFE INSURANCE

Loading in 2 Seconds...

play fullscreen
1 / 27

MARKETING & PROMOTION RURAL POSTAL LIFE INSURANCE - PowerPoint PPT Presentation


  • 322 Views
  • Uploaded on

MARKETING & PROMOTION RURAL POSTAL LIFE INSURANCE. Introduction. VISION :- PLI/RPLI : To be a market leader in the insurance sector. To create brand name known for excellence and high quality of its products and services. MISSION :- PLI/RPLI :

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' MARKETING & PROMOTION RURAL POSTAL LIFE INSURANCE' - moira


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1
MARKETING & PROMOTION

RURAL POSTAL LIFE INSURANCE

introduction
Introduction

VISION :- PLI/RPLI :

  • To be a market leader in the insurance sector. To create brand name known for excellence and high quality of its products and services.

MISSION :- PLI/RPLI:

  • we constantly strive to fulfill our clients expectations and demands through a vast network of department of posts.
introduction1
Introduction
  • RPLI premia are payable at all the post offices.
  • Organization provides risk coverage\'s and generates high revenue and also has great concern for rural areas.
  • Customer gets service at door steps with low premium and high bonus and also gets rebate for advance payments.
  • Employees guide and satisfy the customer with good impression about our product and services
slide4

Farmer

Worker

NREGA payments

…….Accounts

Panchayat,

Block Office

Family

Family of Migrant

Worker

Receive MO

Branch Post Office –

Name of Village served by BO

College Students

Dairy, Industry

School

Use Pin Code

BPM as a Business Manager – Products and Services of Indiapost Financial Services

slide5

Can you multiply these?

1 x 1 = 1

1 x 2 = ?

1 x 3 = ?

1 x 4 = ?

1 x 5 = ?

1 customer x five services = Five customers for the BO

Use Pin Code

BPM as a Business Manager – Multiplying customers of the Post Office

postal insurance the rural market
Postal Insurance -The Rural Market

THE RURAL MARKET

Poor

  • 54% of the total population
  • Number of Rural Insurable Poor - 200+million
  • Annual Household Disposable Income-up to Rs. 90,000

Near Poor

  • 41% of the total population
  • Number of Rural Insurable Near Poor 200 million
  • Annual Household Disposable Income Rs. 90,000-Rs.2,00,000
  • The poor & near poor own over 250 million mobiles!

Middle Class

  • Annual Household Disposable Income Rs. 2,00,000 - Rs. 5,00,000
  • 4% of the total population
  • Rural Insurable Middle Class - 15 -20 million
information for customer rpli

INFORMATION FOR CUSTOMER(RPLI)

Resident Indians having permanent residence in rural area can be beneficiary of this scheme

Different schemes are available :

(a) Gram Suraksha (b) Gram Suvidha (c) Gram Santosh and (d) Gram Priya

Premium can be paid in cash / by cheque

Age limit can be from 19 to 55 years depending on type of policy

Sum Assured can be from Rs.10000/- to Rs.3 lakhs (including all the RPLI policies)

For handicapped maximum limit is Rs.1 lakh

Exemption from medical examination for policy upto Rs.25000/-

information for customer

INFORMATION FOR CUSTOMER

Policy can be purchased in the name of children ageing from 5 to 20 years whose sum assured can be Rs.20000/- to Rs.1 lakh

Rebate is allowed on advance payment of premium

The default instalments can be paid with default fee (subject to certain conditions)

Premium paid is exempted from Income tax u/s-88

Loan facility is available

Nomination facility is available

Discontinued policy can be revived

roles duties agents
ROLES & DUTIES-AGENTS
  • First line or Grass-root Workers
  • Prospecting for Clients
  • Describe & Prescribe
  • Finalize the Sales
  • Completion of the Proposal- Attending the requirements etc.
  • Post-Sales Services
selling process
SELLING PROCESS

Three-step Process

  • Prospecting
  • Counseling
  • Servicing
prospecting
PROSPECTING
  • Pre-approach
  • Approach
  • Endless Chain of Prospecting
  • Center of Influence
  • Mass Mailing
  • Cold Canvassing
  • Thro’ Surveys, Contacts via Exhibitions etc
counseling
COUNSELING
  • Product Information
  • Prospect Information
  • Matching the needs of the Customer with the Product
  • Involvement of the Family Members
  • Overcoming the Objections
  • Closing the Sale
need based selling
NEED-BASED SELLING
  • Death Cover
  • Educational Needs of the Children
  • Housing & Mortgage Needs
  • Disability Cover
  • Critical Illness Cover
  • Retirement Planning
servicing
SERVICING
  • Interest in the Client
  • Client’s interest in the Company
  • Helping in all the needs of the Client
  • New Products
  • Customer Meets
  • New year Compliments
challenges
CHALLENGES
  • Understanding Customer-complex
  • Poor infrastructure
  • Higher cost
  • Suspicions of the rural people
  • Herd Mentality
  • Large distances.
  • Low Awareness.
intermediaries
INTERMEDIARIES

We need for an intermediary

Either Employees or Agents

agents benefits
Agents - Benefits
  • GDS officials in rural area are appointed as Agents to procure RPLI Business.
  • For promoting and procurement of RPLI policies Agents are eligible for commission / Incentive
  • GDS BPMs are eligible for incentive for collection of subsequent premium.
incentive for gds employees
Incentive for GDS employees
  • Rs 2.50 per Rs one thousand of sum assured or
  • 10% of Annual premium collected
  • On renewal premium income - 1 % of renewal premium income.
additional commission to sdis aspos
Additional commission to SDIs / ASPOs

10 % on the total incentive paid to all GDS staff of his sub division on sum assured

incentive to mail overseers postmen
Incentive to Mail overseers / Postmen

Rs 2.50 per Rs 1000 of sum assured.

Or

10% of annual premium collected

direct agents
Direct Agents
  • Implemented wef 25.0-8.2003.
  • Empanelment by Heads of Circles based on Educational qualifications /merit and interview
  • Target – 20 DA per Division
  • In Jul 2007 Direct Agency system was re-vitalized to :-
    • Increase numerical strength
    • Increase incentive structure to bring at par with that of Field Officers.
    • Training in co-ordination with I.I.I. Mumbai.
  • During 2007-08 (till June 2008) , more than 500 Direct Agents empanelled
  • Training and licentiate examination as prescribed by IRDA passed by 79 candidates
publicity and advertisement
Publicity and Advertisement
  • Publicity of Products play a vital role. So far 80% of market share remains untapped. After entry of private players in the field of Insurance, it is imperative on our part to create a brand image of the PLI organization and to advertise the products through :-
    • Print and Electronic Media
    • Seminar, PLI/RPLI Road shows / Melas etc
    • Hoarding/flexi boards etc
    • Display of PLI/RPLI ad in departmental mail vans
    • Press conferences/meet
    • Distribution of Leaflets/brochures etc
    • Banners on PLI/RPLI
    • During the plan period 2007-12 , Rs 10 Cr allocated for publicity of products
    • Almost Rs 2 Cr spent by Circles and PLI Dte during 2007-08 for advertisement of PLI/RPLI products.
    • Posters and Scrolls.
after sales service
After Sales Service
  • Settlement of Claims per norms
  • Setting up PLI/RPLI customers care centres at Circles/Regional HQ.
  • All claims/complaints received should promptly be registered and pursued .
  • Some of the Irritants for customers are :-
    • Delay in sending premium receipt book and acceptance letter.
    • Delay in receipt of policy bond
    • Delay in authorizing change of Post Office for payment bof premia.
    • Delay in settling the missing credits
    • Delay in sanction the loan
    • Delay in change of nomination
    • Delay in issue of duplicate policy bond
    • Delay in settlement of claims
ad