Service Systems Management & Engineering (SSME) a perspective from a Practitioner. 21 April 2008 Brian Mell, Global Project Executive. Overview. Introduction Overview SSME the science SSME the art Examples Metrics, SLAs Client Satisfaction Dashboards Trending Corrective Action.
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Service Systems Management & Engineering (SSME)a perspective from a Practitioner
21 April 2008
Brian Mell, Global Project Executive
Global Asset Management
Global On Site Support
Managed by COE Leaders
Global Field Implementations
Global Service Desk Operations
Geographical Understandings of Differences