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Quality Improvement and Social Work

Quality Improvement and Social Work. Pauline Thompson. Improvement work throughout HSC. Delivering Together "I want to develop an Improvement Institute ". Bengoa Report "The purpose of the Institute should be to create the conditions in which this improvement becomes the norm, from the

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Quality Improvement and Social Work

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  1. Quality Improvement and Social Work Pauline Thompson

  2. Improvement work throughout HSC Delivering Together "I want to develop an Improvement Institute" Bengoa Report "The purpose of the Institute should be to create the conditions in which this improvement becomes the norm, from the bottom of the organisation up and the top of the organisation down. Donaldson Report [Re: Quality & Safety] "There is a big space for a creative, positive and enhancing role." Quality 20:20 "For NI to be recognised internationally, but especially by the people of NI, as a leader for excellence in health and social care”.

  3. In the beginning…….. “There is currently a complex interweaving of responsibilities for patient/client safety amongst the central bodies responsible for HSC in NI.” “Innovation and QI are subordinate to daily fire fighting and crisis management” “No overall QI initiative that combines a method for making change happen with clear goals and metrics that suit the process”

  4. ‘Health and social care will not realise its full potential unless change making becomes an intrinsic part of everyone’s job, every day, in all parts of the system’. Paul Betalden, Review of Quality Improvement

  5. ‘Quality Improvement’ refers to the systematic use of methods and tools to try to continuously improve quality of care and outcomes for patients”.

  6. Quality Improvement

  7. Our Journey – Influencing Change Bringing people together Agreeing our priorities Creating shared learning opportunities

  8. Celebrating our success Reaching out – creating connections Scaling up

  9. Creating Joy at Work

  10. Learning resources

  11. Pauline Thompson (IA) Social Work Improvement Lead South Eastern Trust Email to: Pauline.thompson@setrust.hscni.net

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