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Communication Training

Business Communication,Communications Skills

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Communication Training

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  1. MMM Training Solutions 5 Keys for Effective Business Communication

  2. The key learning in this presentation have been adapted from the life of the iconic speaker, Martin Luther King, Jr.

  3. 5 Keys for Effective Business Communication • Conviction Have Conviction Use Symbolism & Metaphor Use Intentional Repetition Be Passionate Be Relevant

  4. 1. Have Conviction • Whatever else an audience may miss, conviction is what they will immediately perceive if the speaker truly has it • It is not the words but the intention behind the words that makes the message persuasive • A communicator can have great acting skills but can never mimic true conviction if he doesn’t really feel it within his soul

  5. Here are examples of King’s incredible use of metaphors: • ‘segregation’, referred as ‘dark and desolate valley’ • ‘racial justice’ referred as a ‘sunlit path’. • ‘discontentment’, referred as a ‘sweltering summer’ • ‘freedom and equality’ referred as ‘invigorating autumn’ 2. Use Symbolism & Metaphor

  6. 2. Use Symbolism & Metaphor • Symbols & Metaphors serves these purposes: • Conveys the meaning of the words • Invokes powerful feelings and emotions that the listener immediately associates with it • Very useful in everyday business presentations and in conversations where one is ‘selling an idea’

  7. 3. Use Intentional Repetition • During that speech, Dr. King repeatedly used phrases like: • “We will not be satisfied” • “Go back” • “With this faith” • “I have a dream” • This was an intentional and perfectly executed rhetoric that kept bringing the listener back to the core idea or theme that is being conveyed

  8. 4. Be Passionate History tells us that even though Martin Luther King had some notes with basic pointers on it, he almost never used it when he gave the speech. A good communicator will ‘own’ what he is trying to convey and of he or she truly believes and knows what they are talking about, they need not refer to any script. Their heart and mind can convey their thoughts just as well. This is a popular technique with business leaders who are looking to motivate their teams and galvanize them into action.

  9. 5. Be Relevant When communicating you should always be striving to answer the question that is in the listener’s mind, “What Is In It For Me?”. The promise of freedom and equality is what Dr. King had to offer the audience and this captivated their attention. There is great truth in the following axiom: “People don’t care how much you know until they know how much you care.”

  10. 5 Keys for Effective Business Communication It is impossible to engage and influence any audience unless you know what is on their mind. Gone are the days when business theory advocated that leaders should cater only to the mind and not to the heart. The more personal and engaging the conversation is the more effective it will be.

  11. MMM Training Solutions Discover Your True Potential Tel: 044 42317735 Mobile: +91 9677044366 Website: www.mmmts.com E-mail: administration@mmmts.com

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