Human Resources, Culture, and Diversity

1. 8 Human Resources, Culture, and Diversity 8-1 Human Resources Basics 8-2 Managing Human Resources 8-3 Organizational Culture and Workforce Diversity

2. LESSON 8-1Human Resources Basics Goals • Describe the nature of today’s workforce. • Identify important goals and activities of human resources. Chapter 8

3. Key Terms • workforce • downsizing • outsourcing Chapter 8

4. THE U.S. WORKFORCE • All people 16 years and older who are employed of looking for a job • More that 140 million people have full-or part-time jobs Chapter 8

5. THE CHANGING WORKFORCE • Education and training • High school education • Special training • Basic skills and a willingness to work hard • Compensation • High paying jobs • Low paying jobs • Type of Work • Working with machines and technology • Working mainly with people and information Chapter 8

6. TYPES OF JOBS • Classified by industry • Service-producing industries • Goods-producing industries • Classified by occupation • White-collar jobs • Blue-collar jobs Chapter 8

7. INDUSTRY CATEGORIES • Service-producing industries • Personal and business services • Retail and wholesale trade • Finance, insurance, and real estate • Government • Transportation, communications, and public utilities Chapter 8

8. (continued) INDUSTRY CATEGORIES • Goods-producing industries • Construction • Manufacturing • Mining • Agriculture Chapter 8

9. Professional Business and financial operations Service Construction and extraction Installation, maintenance, and repair Transportation and material moving Sales and marketing Management Office and administrative support Farming, fishing, and forestry Production OCCUPATIONAL CATEGORIES Chapter 8

10. EMPLOYMENT PROJECTIONS FOR OCCUPATIONAL CATEGORIES Chapter 8

11. CHANGING JOB REQUIREMENTS • Consumer preferences • Business cycles • New technologies • Business competition Chapter 8

12. >> C H E C K P O I N T What are several strong influences on changes in the workforce? Chapter 8

13. HUMAN RESOURCES OVERVIEW • Human resources are the people who work for a business • Management and employees • Full-time and part-time workers • Temporary workers and long-time employees • Human resources department • Human resources management in small businesses Chapter 8

14. Human Resources Goals 1. Identify the personnel needs of the company. 2. Maintain an adequate supply of people to fill those needs. 3. Match abilities and interests with specific jobs. 4. Provide training and development to prepare people for their jobs and to improve their capabilities as job requirements change. Chapter 8

15. (continued) Human Resources Goals 5. Develop plans to compensate personnel for their work. 6. Protect the health and well-being of employees. 7. Maintain a satisfying work environment. Chapter 8

16. Human Resources Activities • Planning and staffing • Job analysis • Recruitment and selection • Job placement • Performance management • Performance assessment • Performance improvement • Managing promotions, transfers, and terminations Chapter 8

17. (continued) Human Resources Activities • Compensation and benefits • Wage and salary planning • Benefits planning • Payroll, benefits, and personnel records management • Employee relations • Health and safety planning • Labor relations • Employment law and policy enforcement • Organizational development Chapter 8

18. >> C H E C K P O I N T What are the major goals of human resources? Chapter 8

19. LESSON 8-2Managing Human Resources Goals • Identify important planning and staffing activities. • Describe compensation and benefits plans. • Recognize the goals of performance management. Chapter 8

20. job analysis compensation salary and wages benefits incentive systems promotion transfer termination Key Terms Chapter 8

21. HUMAN RESOURCES PLANNING AND JOB ANALYSIS • Classifying employees • Determining job requirements Chapter 8

22. HUMAN RESOURCES RECRUITING AND HIRING • The application process • New employee orientation Chapter 8

23. LOCATING PROSPECTIVE EMPLOYEES Chapter 8

24. >> C H E C K P O I N T Why do human resources personnel need to study jobs before beginning the hiring process? Chapter 8

25. COMPENSATION AND BENEFITS • Compensation methods • Employee benefits Chapter 8

26. >> C H E C K P O I N T List three types of incentive systems for employee compensation. Chapter 8

27. PERFORMANCE MANAGEMENT • Employee evaluation • The evaluation process • The evaluation conference • Promotions, transfers, and terminations Chapter 8

28. >> C H E C K P O I N T What is the purpose of an evaluation conference? Chapter 8

29. LESSON 8-3Organizational Culture and Workforce Diversity Goals • Recognize factors that contribute to an effective organizational culture. • Describe the benefits of diversity to an organization, individuals, and society. Chapter 8

30. Key Terms • organizational culture • work environment • labor union • diversity • glass ceiling Chapter 8

31. DEVELOPING AN EFFECTIVE CULTURE • Work environment • Work-life relationships • Employer-employee relations • Labor unions Chapter 8

32. >> C H E C K P O I N T What are some ways that companies help employees meet personal demands outside the job? Chapter 8

33. WORKFORCE DIVERSITY • Diversity in the United States and throughout the world • Benefits of diversity • Organizational benefits • Individual benefits • Societal benefits Chapter 8

34. FEDERAL LAWS REGULATING DISCRIMINATION • The Civil Rights Act of 1964 • The Age Discrimination and Employment Act of 1967 • The Americans with Disabilities Act Chapter 8

35. DEVELOPING A DIVERSE ORGANIZATION 1. Develop a written commitment to diversity. 2. Have the full support of top executives. 3. Review evidence of diversity in the company. 4. Update policies and procedures. 5. Provide continuing diversity education. 6. Recognize and celebrate diversity. Chapter 8

36. >> C H E C K P O I N T Identify several organizational, individual, and societal benefits of diversity. Chapter 8