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iCareX is an innovative care coordination organization that utilizes student health coaches to improve the efficiency and value of medical services in under-resourced clinics. Join us to make a difference in the lives of underserved patients.
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Problem: Under-Resourced Clinics in Underserved Communities • Clinics are under-resourced and understaffed. • Clinics are crowded with patients, oftentimes more than the clinic can handle. • Patients experience severely long wait times in clinic. • Doctors are under-resourced and overworked. • Primary care physicians barely have 15 minutes to meet with the patients. • More than half of the patients leave their primary care visits not understanding what the doctor has told them.
Patient Wait Times: Limited Resources Lead to Inefficiencies in Patient Flow
Where is this happening?Clinic: Olive View-UCLA Medical Center • OVMC is a public LA County hospital. • Not a private hospital like RRMC. • Olive View serves as the safety net to provide essential medical care to underserved communities in LA.
Additional Clinics:Mid-Valley Comprehensive Health CenterHarbor-UCLA Medical Center • MVCHC and HMC are both additional public LA County hospitals that serve patients from underprivileged communities.
What is iCareX? • An innovative care coordination organization that utilizes student health coaches to improve the efficiency and value of medical services to patients. • iCareX Care Coordinators serve at the “X” factor and bridge the gap between doctors and patients. • Mission: To improve the quality of healthcare for underserved populations. • Organization founded by Dr. Tony Hung, MD, MBA. • Project spearheaded by students at UCLA. • Project guided by residents of the OVMC Primary Care Clinic.
Some of Our Extensive Network of Medical Staff and Alumni • Medical Staff: • Tony Hung, MD, MBA • John Sy, MD • Betty Lai, MD • Elliot Ho, DO • And more! • Our network of medical staff and alumni are always available to provide advice and mentorship to members.
What Will You Do as a Health Coach? • Help patients gain the knowledge, skills, tools, and confidence to become active participants in their own care. • Shifting the medical paradigm from directive to collaborative. • Work with doctors and patients to ensure that patients understand, agree with, and participate in the management of their conditions. • Most efficient usage of the patient’s wait time.
Common Patient Profile • Common Profile: • Low-income, Age: 40+, mostly Spanish-speaking. • Common Conditions: • Diabetes • Hypertension • Hyperlipidemia (high cholesterol) • Patient will require lots of medication and close monitoring to control for these conditions.
General Meetings:Mini-Medical School and Career Building • Mini-Medical School: Health coaching curriculum. • Our network of medical faculty will often come present lectures about common medical and public health topics. • E.g. Diabetes, Hypertension, Hyperlipidemia, Obesity, Nutrition, Vaccinations, Mental Health, Pharmacy, Commonly Used Medications, Current Treatment Protocols, etc. • Members will learn how to interact, educate, and coach patients on health, wellness, and self-care. • Career Building: • Our network of alumni and members will often hold career panels and workshops. • E.g. Information about the medical school application process, interview process, interview questions, personal statement, resumes, classes, research, extracurriculars, etc.
Member Responsibilities • Mandatory General Meetings for Mini-Med School and Career Building. • Committees: (more information once accepted) • Education, Finance, Innovation, Logistics/Operations, Marketing/PR, & Technology. • Clinic Shifts • Monday to Friday: Four hour shifts from 8am-12pm or 1pm-5pm. • Must attend at least 3 shifts per quarter. • Clinic Locations • Olive View MC, Mid-Valley CHC, Harbor-UCLA MC, and expanding! • Own transportation preferred, but BruinCar transportation provided.
Why join iCareX?iCareX Member Benefits • Direct clinic experience with doctors and patients in underserved communities. • Not just shadowing physicians, but working with them to improve the care of patients. • Medical and healthcare training in our Mini-Medical School lecture series. • Career building in our Career Workshops and Presentations. • Improved public speaking, global awareness, and cultural competency by working with underprivileged populations. • Clinical volunteer hours and Certification of Completion. • Clinical research and publication opportunities. • Leadership opportunities and project development opportunities. • Letters of Recommendation. • Network of doctors and alumni for advice and mentorship.
Questions? • Feel free to email us for any questions, comments, or concerns! • Email: iCareX.ucla@gmail.com • Website: www.iCareXhealth.com Thank You!
