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Leveraging the C in ICT (2003)

“Leveraging the ‘C’ in ‘ICT’ through XML Web Services“ presented at the Eurescom Workshop on XML Web Services for the Telecom Market in Heidelberg, June 2003.

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Leveraging the C in ICT (2003)

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  1. Leveraging the ‘C’ in ‘ICT’ through XML Web Services Marc Jadoul XML Web Services for the Telecom Market Heidelberg, 25 June 2003

  2. ICT: Two Worlds I C T I CT Voice Calling Streaming CRM Contact Centre Finance Portal Access Databases HRM Billing SMS/MMS/UMS IVR/ASR Platforms Integration Satellite SFA Firewall Broadband Routing VPN Warehouse 800/900 Charging OSS/BSS Content Home working FFA MS Office e-Shops Mobility Content Delivery e-Mail Analytics M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 2 All rights reserved © 2003, Alcatel

  3. ICT: One Universe I C T Common Users Common Systems Common Operations M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 3 All rights reserved © 2003, Alcatel

  4. ICT: More Value through Integration > Send an SMS/email when an inventory item is out-of-stock… > Voice access to the spare-parts database... > Field-force dispatching system based on location tracking... > Help-desk with home-based agents... > Set-up a video-conference depending on invitees presence… > Pay the airport parking with your prepaid SIM card… > etc., etc. M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 4 All rights reserved © 2003, Alcatel

  5. Example: Local Transport Application (LTA) M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 5 All rights reserved © 2003, Alcatel

  6. LTA: Service Features You are Here Rue de Belfort Bus 65 2 Pick a destination Rue de Belfort Bus 65 1 Place Molière Place Gambetta Rue Anatole Rue de la Poste Rue de L’égalité Rue de L’église Rue de L’espérance Place Latargue Current time 11:38 2 Rue de L’égalité 1 Next departure 11:46 2 Arrival time 12:12 2 € € 1.20 Trip fare Find a Bus 1 (Your credit is € 5:60) Route Map Ticket Pay my Ticket Route Map Ticket Route Map Ticket M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 6 All rights reserved © 2003, Alcatel

  7. LTA: Implementation BEA WebLogic Workshop LOCAL BUS CO. 2.5G Prepaid Web service Borland JBuilder Enterprise Application Real-Time Application Server (OSP) EJB Container EJB EJB EJB Business J2EE Application Server (BEA, WebSphere, .NET, ...) Interaction Location/GMLC Charging/Payment NETWORK OPERATOR Bus schedules WEB GPRS UDDI Web service City maps END-USER G.I.S PROVIDER M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 7 All rights reserved © 2003, Alcatel

  8. What Can We Learn from the LTA ? (1) Platforms must be carrier-grade > Communications applications are real-time • While the passenger is waiting for information, the bus may already have passed by... > Scalable from a few to hundreds of bus users • Service must work at peak and off-peak hours... > Reliable and always available • Passengers won’t change habits unless the service works ! • It’s about money: no swindling with charging and payment M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 8 All rights reserved © 2003, Alcatel

  9. What Can We Learn from the LTA ? (2) Services may implement highly distributed and complex business processes > Interaction between different players/partners • Bus Co, Telco, G.I.S. provider, banks • Distribution of systems, services and data • Each party must be able to manage his own assets > Flexible rating, charging and payment • Occasional users, family accounts, bonus schemes, … • Prepaid/postpaid, debit/credit, e-wallet, … > User orientation and simplicity • Simple to explain and easy to use ! • All implementation complexity must be hidden from the user M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 9 All rights reserved © 2003, Alcatel

  10. What Can We Learn from the LTA ? (3) Need for common integration tools > Network Systems Integration • Adaptation to network protocols and dialects • Control of heterogeneous, multi-vendor networks ? INAP - CAMEL - SIP - DIAMETER - COPS - ... > Systems Integration • Partner and 3rdparty business logic and data (EAI) • Operators’ communications applications (CAI) • Operators’ business applications (OSS/BSS) ? XML Web Services look like a good choice ... M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 10 All rights reserved © 2003, Alcatel

  11. What’s Missing to Make LTA Real ? (1) A robust underlying foundation and network > Always availability and fairness • “Web service not reachable” is not acceptable > Real-time with guaranteed QoS • To support multimedia and streaming > Privacy and security • For web service providers and web service users • Fraud resistance (no “denial of service”) The “WEB NET” The “WEB NET” M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 11 All rights reserved © 2003, Alcatel

  12. What’s Missing to Make LTA Real ? (2) A common “service infrastructure” > Trust and service brokering • Taking web-services beyond “peer to peer” • Similar to the Parlay Framework > Sharing of User Profile Data • Service personalisation and customisation > Rating - charging - payment • Web services charged on Telco payment system • Easy settlement between all parties The “WEB GRID” The “WEB GRID” M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 12 All rights reserved © 2003, Alcatel

  13. What’s Missing to Make LTA Real ? (3) Services - Services - Services > Web service components in all ICT domains • Conversation, messaging, user interaction, work-flow, information access, management, etc. > Applications composed with these components • Driven by end-user needs, not by technology > Simple web service creation and integration tools • To address non ICT professionals “WEB APPS” “WEB APPS” M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 13 All rights reserved © 2003, Alcatel

  14. Opportunities for Telcos Providing the WEB NET > Real-time, scalable and reliable > Using network features like QoS, security, distribution Building the WEB GRID > A reliable infrastructure for sharing and brokering > Rating - charging - payment services Offering WEB APPS > Real-time communication components • Session control, routing, messaging, IVR, management, … > Applications based on web technology • For own OSS/BSS use and for the market M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 14 All rights reserved © 2003, Alcatel

  15. Conclusion: Leveraging the ‘C’ in ‘ICT’ I C T I CT I C T WEB NET WEB GRID WEB APPS M. Jadoul — Leveraging the ‘C’ in ‘ICT’ — 15 All rights reserved © 2003, Alcatel

  16. Come and see the LTA demonstrated at our booth ! www.alcatel.com marc.jadoul@alcatel.be

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