EFQM, ISO 9001:2000 vs CMMI

1. EFQM, ISO 9001:2000 vs CMMI

2. EFQM

3. EFQM OverviewEquivalent CMM/SW Coverage Enablers Results Processes Business Results Leadership People Management People Satisfaction Customer Satisfaction Policy and Strategy Impact on Society Resources Innovation and Learning

4. EFQM OverviewEquivalent CMMI Coverage Enablers Results Processes Business Results Leadership People Management People Satisfaction Customer Satisfaction Policy and Strategy Impact on Society Resources Innovation and Learning

5. ISO 9001:2000vsCMM Integration

6. Process Characteristics Process Areas Level Causal Analysis and Resolution Focus is on quantitative continuous process improvement Organizational Innovation and Deployment Optimizing Quantitative Project Management Process is measured and controlled Organizational Process Performance Quantitatively Managed Requirements Development Integrated Project Management Technical Solution Integrated Teaming Process is characterized for the organization and is proactive Organizational Environment For Integration Product Integration Verification Defined Integrated Supplier Management Validation Organizational Process Focus Risk Management Decision Analysis & Resolution Organization Process Definition Organizational Training Configuration Management Requirements Management Process is characterized for projects and is often reactive Project Planning Measurement and Analysis Managed Project Monitoring and Control Supplier Agreement Management Product and Process Quality Assurance Process is unpredictable, poorly controlled, and reactive Initial CMMI Overview

7. ISO 9001:2000 vs CMMI • ISO 9001:2000 • No explicit requirements for • Institutionalization • Creating and maintaining organizational process assets • Organizational Measurement Repository • Database of good and best practices • Misses details for the following process areas • Organizational Training • Risk Management • Decision Analysis and Resolution • Organization Process Performance • Quantitative Project Management • Organization Innovation and Deployment • Causal Analysis

8. ISO 9001:2000 vs CMMI - 2 • CMMI • No explicit requirements for • Customer Focus and Customer Satisfaction • Management representative responsible for quality management • Infrastructure (buildings, workspace, equipment,etc) • Customer property • Control of monitoring and measuring devices (weak correlation)

9. The Support of CMMI to ISO 9001:2000 • Organizations at the CMMI Maturity Level 3 will be ready for ISO 9001:2000 registration with minor adjustments • Organizations registered as ISO 9001:2000 compliant will require additional effort to reach the CMMI Level 2 or 3

10. Synergetic Implementation Approach • Develop Infrastructure • Ensure successful implementation of all Generic Practices GP 2.1 – 2.10 and 3.1 – 3.2 • Implement missing points from ISO Clauses 4.0 – Quality Management System and 5.0 – Management Responsibility • Establish SEPG and Management Steering Group • Develop the Organizations Set of Standard Processes

11. Synergetic Implementation Approach - 2 • Select Process Areas that contribute to ISO registrations – Clause 7.0 • Requirements Development • Technical Solution • Requirements Management • Product Integration • Verification • Validation

12. Synergetic Implementation Approach - 3 • Select Process Areas that are enabling Process Areas: • Configuration Management • Process and Product Quality Assurance • Measurement and Analysis • Project Planning • Project Monitoring and Control • Supplier Agreement Management

13. Synergetic Implementation Approach - 4 • Implement specific ISO requirements • Management representative • Work Environment (See People CMM) • Implement Risk Management and Decision Analysis and Resolution in order to solidify the management and technical practices