Facet Phone – IP Telephony & Application Integration

1. FacetPhone – IP Telephony & Application Integration SCO Forum 2005

2. FacetPhone – IP Telephony & Application Integration • IP-PBX for Small to Medium Size Businesses • Integration w/Desktop Computer • Presence Management • Computer Telephony Integration • VoIP • Technology Justified Financially? • Context – FacetPhone

3. Overview • State-of-the-art On-premise IP-PBX Telephone System • “IP from the Ground Up” • Awarded Product of the Year by Internet Telephony Magazine (2004) & Best of Show at Internet Telephony Conference (2004)

4. ArchitectureIndustry Standard Components • Servers – UNIX / Linux • Media Gateways • External • MGCP & SIP Protocols • Telephones • Standard Analog • IP Phones • Soft Phones • Desktop GUI – Java-based

5. Hold Transfer Park Call Waiting Conference Voice Mail Auto Attendant Automatic Call Distribution CallerID Support Call Forwarding On-hold Messages Paging Telephone Functionality

6. Telephone User Interface • Functionality Available from TUI • Dial • Answer • Hold (flash) • Transfer (#2) • Park (#3) • Pickup Parked Call (#4) • Conference (#5) • Paging (#6) • Voice Mail Management (*)

7. Graphical User Interface • Any Desktop Device Supporting Java • MS Windows • Mac • SCO / UNIX / Linux • Supports All TUI Functionality, Plus: • Presence and Availability Management • Voice Mail with Unified Messaging • Call Recording / Call Monitoring / Barge In • Enterprise Instant Messaging • Visual Line Monitoring • Administration

8. Presence & Availability Management (PAM) • Flexible Group / Departmental Definitions (i.e. sales, support, admin, company, etc.) • User Status Definitions (i.e. in meeting, out of town, on phone, at lunch, etc.) • Roaming Extensions • Call Forwarding

9. Voice Mail & Unified Messaging • Access via TUI or GUI • VM Waiting Indicator Light on Phone • Secure Access with PIN • Multiple Greetings Based on User Status • Listen to Any Call (non-sequentially) • Visually Sort and Manage Messages from GUI • Add Text / Comments to Each Message Listing • Play Voice Mail on Phone or PC Speakers • Voice Mail Forwarded to Email Option • Voice Mail Notification via Email Option (including cell phone/pagers) • Voice Mail Distribution Lists • One-click Return Call Option

10. Automated Attendant • Main Reception & Groups / Departments • Primary Reception or Overflow & Off Hours • Dial by Name • Dial by Extension • Dial by Group / Department • Informational

11. Automatic Call Distribution • Automatic Call Routing to Next Available Agent in Group / Department • Call Queue Management When All Agents Busy • Caller Opt-Out of Queue Option • On-hold Messages • Visual Monitoring • Queue Threshold Management Alerts

12. Computer Telephony Integration • FacetPhone Integration with Windows, Linux & UNIX Platforms • Dialing from Application • “Screen Pops” Based on CallerID Data • CTI with Windows Apps (TAPI) • Outlook (including SCO Office) • Goldmine • Act! • CTI with UNIX / Linux / Windows Apps (UTAPI) • Interactive Voice Response (IVR)

13. UTAPI™Universal Telephone API • Provides Easy UNIX, Linux & Windows Application Access to FacetPhone System • Simple, Well Defined Protocol (from FacetCorp) • Dialing Phone Numbers • fp_dial Command • Retrieving CallerID or DNIS Data • fp_cid Command

14. UTAPI™Universal Telephone API • Dialing • fp_dial –u username –n number • CID • fp_cid –u username • <number=9729859901><name=FACETCORP> • www.facetcorp.com/docs

15. FacetWin Compatible • FacetWin Terminal Emulator Places Calls Through FacetPhone • No Application Program Changes Needed • Highlight and Right Click to Dial • Predefine Fixed Fields on Screen

16. Enterprise Instant Messaging • Corporate Instant Messaging (Text Chat) • 2 or More Parties per Session • Excludes All Not on Corporate Network • Allows Quick Communication While on Phone • Less Intrusive Than Phone Call, Quicker Than Email

17. VoIP • Internet Telephony Service Providers (ITSPs) – 358 According to Gecko Research • Vonage • AT&T • Quest • Sprint • Corporate LAN / WAN – FacetPhone

18. Branch Office & Telecommuter Integration • Include Branch Office & Teleworkers in FacetPhone Corporate Phone System • Remote Teleworkers Become Part of Phone System As a Simple Extension • Complete Access to FacetPhone GUI and TUI • Requires: • Broadband Connections (voice over Internet), or Corporate WAN • VPN QoS Router at Remote and HQ Locations • FacetPhone Gateway at Remote Locations

19. Branch Office & Telecommuter IntegrationRequirements for Good Voice Experience • Broadband Connections • G.711, G.726, G.729, G.723.1 • Low Loss - < 3% • Low Latency - < 200ms • Low Jitter - < 50ms • Quality of Service (QoS) – Everywhere Along the Route Where Competition w/Data • LLQ, PQ, Packet Fragmentation • Quality Metric – Mean Opinion Score

20. Administration • User Controls • User Status • Voice Mail Greeting Settings • Unified Messaging Directives • Manager Controls • Users • Groups • Lines • Stations • Gateways • Display Authorization Level

21. Call Detail Recording • Records All Call Transaction Details • Simple Flat Text File • Accessible from Any Application, Including Excel • Web Interface for Ad-hoc Reports

22. Value PropositionWhy Buy IP Telephony? • Presence Management • Graphical User Interface • Unified Messaging • Other Cool Features! • Manufacturer Reputation • Return on Investment

23. Return on Investment • VoIP – Intra-company Long Distance • Moves, Adds & Changes • Conference Bridging • Voice Mail Communications • Visual Voice Mail • Notification • Forwarding • Call Forwarding • Enterprise Instant Messaging

24. Return on Investment • Computer Telephony Integration • Automatic Call Distribution & Call Center Features • Interactive Voice Response • Teleworker Integration • Integration of Calls with Customer Database • Reporting Benefits

25. Return on InvestmentSample Small Business IP-PBX Return on Investment

26. Benefit Summary

27. FacetCorp Contact Information FacetCorp 1820 Preston Park Blvd Suite 1000 Plano, TX 75093 877.FacetGo (877.322.3846) info@facetcorp.com www.facetcorp.com/facetphone