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Oral and nonverbal communication patterns

Oral and nonverbal communication patterns. Volume. Riol (p. 116, 5 th paragraph): “Learning the nuances in speech that ….”. Communicating about problems, I. Talking about what’s wrong is difficult for people in high-context cultures, such as China and Japan.

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Oral and nonverbal communication patterns

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  1. Oral and nonverbal communication patterns

  2. Volume • Riol (p. 116, 5th paragraph): “Learning the nuances in speech that ….”

  3. Communicating about problems, I • Talking about what’s wrong is difficult for people in high-context cultures, such as China and Japan. • High priority on keeping harmony. • Avoid losing face. • Often communicate about problems in a subtle, indirect fashion; may not bring up actual incidents.

  4. Communicating about problems, II • Talking about what’s wrong is relatively easy and straightforward in low-context cultures, such as U.S.. • May just spit it out; with a buffer in formal writing. • Often demand a clear apology, like “I am sorry.”

  5. Saying yes/no, I • In low-context cultures, like U.S., if one wants to say no, he/she may explain why first. Then the answer of no is delivered.

  6. Saying yes/no, II • Asian people say a lot of “yes.” • In high-context cultures, people say “yes” when they simply mean “yes, I’m listening ( but may not agree).” • It is more difficult for Asian people to say “no.” Two possible reasons: (1) do not want to lose face, (2) harmony.

  7. Attitudes toward time • Riol (p. 117, 2nd paragraph): “Countries that follow monochronic time perform only one major activity at a time …”

  8. Space • People of the U.S. need more space than Greeks, Latin Americans, or Arabs. • Chinese and Japanese stand farther away than do U.S. people. • When conversing, U.S. people prefer the face-to-face arrangement of chairs. • When conversing, Chinese prefer the side-by-side arrangement of chairs.

  9. Eye contact • Eye contact is favored in the U.S., Canada, U.K., East Europe; a sign of respect and attentiveness. • Eye contact is often avoided in China, Japan, Indonesia, Latin America; a sign of respect.

  10. Touch • Table 6-2, P. 123. • Age, gender, and rank also play a role in determining whether touch is appropriate. • When used appropriately, touch can create feelings of warmth and trust.

  11. Facial expressions • Chinese do not often express emotion on their faces. • American smile a lot. • Asians often smile when they are embarrassed (e.g., poor performance).

  12. Chinese nonverbal communication • Riol (p. 131, 3rd paragraph): “Punctuality is important …”

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