Diversity Issues  Encountered in Teaching  in the Workplace:  Working Towards Resolution

Diversity Issues Encountered in Teaching in the Workplace: Working Towards Resolution PowerPoint PPT Presentation


  • 123 Views
  • Uploaded on
  • Presentation posted in: General

Panel of Experts. Jennifer Gibson, MS-3Cynthia Rekdal, Ph.D.Carole Schroeder, RN, Ph.D.Amie ThurberAmen Tsegai, M.A.. Questions to Consider. What are the issues being played out in this scenario?What are the issues for some of the individuals that are directly involved in the scenario?What are the issues for you?How would you best approach resolution?.

Download Presentation

Diversity Issues Encountered in Teaching in the Workplace: Working Towards Resolution

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


1. Diversity Issues Encountered in Teaching & in the Workplace: Working Towards Resolution David Acosta, M.D. UW Medicine Faculty Development Days March 28, 2007

2. Panel of Experts Jennifer Gibson, MS-3 Cynthia Rekdal, Ph.D. Carole Schroeder, RN, Ph.D. Amie Thurber Amen Tsegai, M.A.

3. Questions to Consider What are the issues being played out in this scenario? What are the issues for some of the individuals that are directly involved in the scenario? What are the issues for you? How would you best approach resolution?

4. Cultural Competence The state of being capable of functioning effectively in the context of cultural differences

5. Cultural Humility Begins with self-awareness, self-reflection, & self-critique Requires an open & respectful attitude toward diversity Recognizes the legitimacy of alternative ways of thinking and being Involves a willingness to learn to learn about the unique perspectives of individual patients & the communities they come from Allows the possibility that clinicians themselves might grow & change as a result of appreciating others in this way

6. Elements of Cultural Competence Awareness of one’s own culture Awareness & acceptance of differences Understanding the dynamics of difference Development of cultural knowledge Celebration of diversity

7. Self Awareness/Reflection Personal culture, family values Biases that have arisen or handed down that you don’t necessarily ascribe to? How did that make you feel? Assumptions of other people who don’t share that value?

8. Self Awareness/Reflection Work culture/what is valued at work Biases that have arisen or handed down that you don’t necessarily ascribe to? Which ones feel uncomfortable? When do you feel like you’re in the “majority”? When do you feel like you’re in the “minority”? Conflict between your personal values and work values?

9. Barriers to Cross-Cultural Communication Challenges encountered The problem with ethnocentricism The discomforts of dealing with cross-cultural conflict Power & privilege Define what “powerless” means to you. How does it make you feel? What “privilege” have you earned at your workplace? How has this made you different? The triggering of your “hot buttons” Recognizing cultural bumps”

10. Hot buttons are triggered when people…. Challenge your competence Don’t appreciate you (don’t value you) Communicate in ways that irritate you Are condescending Give you unsolicited advice Are quick to judge Don’t respect you

11. Skills Set Describe a value(s) that you encountered at work that was different from your own. How was it different? Was it something that you were willing to adapt to? How did this acknowledgement make you feel? How do you ask others about values that are different than yours that you don’t understand? Rationale for these values? Describe how these values impacted Your work? Your interactions with others in the workplace? How did it feel to be perceived as “different”?

12. 5 Steps to Cultural Competency Awareness of self and the other Acknowledgement Honest validation Negotiation Action: Choices and options

13. Conflict Resolution: Listening Skills Attentive listening You demonstrate interest by giving full attention to the speaker without any interruption Active listening You continue to show interest and in addition you can do the follow: Summarize or restate what has been said Ask clarifying questions Ask for elaboration

14. Conflict Resolution: Listening Skills Affirmative listening You listen for the person’s emotions and feelings Your questions and responses show that you are validating the person You demonstrate caring, empathy and respect You are going to a deeper level to find the meaning behind the statement

15. Cross-cultural Communication Skills Overriding all conflict resolution across cultures is the fact that there are skills that make a difference such as: Being nonjudgmental Understanding stereotypes Treating people as individuals Looking at whether expectations are real Accepting ambiguity Empathizing Checking assumptions Being open to differences

16. Conflict Resolution: An Application of the 5 Steps to Cultural Competency Awareness of self and the other Information sharing about issues, positions, interest, needs Acknowledgement Exploring divergent values, assumptions, & expectation Honest validation Understanding different perspectives Negotiation Reframing & developing options Action: Choices and options Reaching agreement

17. R.E.S.P.E.C.T. Respect – a demonstrable attitude involving both verbal & non-verbal communications Explanatory model – what is the patient’s point of view? Sociocultural context – class, race, ethnicity, education, sexual norms & orientation, family & gender roles for example Power – power differential between patients & provider Empathy – putting into words the significance of the patient’s concerns so patient feels understood Concerns & fears – eliciting the patient’s emotions & underlying concerns of their symptoms Therapeutic alliance/trust – a measureable outcome that will enhance adherence & compliance

  • Login