1 / 20

Jacob Parcell Manager, Mobile Programs Digital Services Innovation Center

Building Awesome Anytime, Anywhere Experiences: Mobile Practices and Tools in the Federal Government. Jacob Parcell Manager, Mobile Programs Digital Services Innovation Center Office of Citizen Services & Innovative Technologies. U.S. General Services Administration Jacob.parcell@gsa.gov.

Download Presentation

Jacob Parcell Manager, Mobile Programs Digital Services Innovation Center

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Building Awesome Anytime, Anywhere Experiences: Mobile Practices and Tools in the Federal Government • Jacob Parcell • Manager, Mobile Programs • Digital Services Innovation Center • Office of Citizen Services & Innovative Technologies. • U.S. General Services Administration • Jacob.parcell@gsa.gov

  2. Objectives • Why are anytime, anywhere government important? • What has been GSA’s Mobile PMO’s role in public facing mobile implementation? • What tools and resources does the Mobile Application Development Program provide agencies?

  3. The public is mobile! ComScore found in May that 59% of Americans own a smartphone Numerous estimates that people will access the Internet more via phone than computer this year An ACSI survey recently found that nearly 50% of people either “plan to” or “might” visit federal government sites via mobile Why Anytime, Anywhere Government?

  4. The Digital Government Strategy Milestone 3.6 • Released in May 2012 • Agencies needed to think in terms of information centric • Required agencies to implement 2 customer facing mobile implementations on May 23, 2013

  5. Great Examples of Gov Anytime, Anywhere Implementations • DOT’s SaferCar & Saferbus • CDC’s Solve the Outbreak • VA’s PTSD Coach • MyTSA • NPS National Mall App (augmented reality) • USDA’s Ask Karen • DOD’s M-Learning • IRS2Go You can find these and other federal apps on the USA.gov Apps Gallery

  6. GSA’s Mobile Program Management Office • Created October 2010 • Encourages citizen-centric mobile government services • Mobile Gov Community of Practice • Mobile Gov Wiki • Became part of Digital Services Innovation Center in May 2012

  7. Mobile Gov Community of Practice • Cross-government, multidisciplinary community dedicated to creating open systems and technical assistance tools to build a public-centric path to government anytime, anywhere. • Formed in February 2011, over 650 members from 45 federal agencies • ALL LEVELS of Mobile Expertise

  8. Community Collaboration • Making Mobile Gov Project • Bi-monthly “Around the Horn Calls” • Digital Gov Webinars like Mobile UX Webinar • Mobile Gov Wiki • Wikithons • Industry Interaction

  9. Wikithons • It’s a Content Hackathon! • Mobile Innovators and those who want to be Mobile Innovators get together to build content in the wiki • Along the way, they share a mobile war story or two

  10. Anytime, Anywhere Government Challenges • Strategy/Governance • Compliance including Security/Privacy/508/Records • Platforms/Tech Expertise • Data Standards • Intergovernmental Sharing • User Experience and Expectations • Budget

  11. The Digital Government Strategy Milestone 3.6 • Required Digital Services Innovation Center and the Federal CIO Council to create a Mobile Application Development Program • Provides agencies with tools they need to make great mobile products available to the public. • Mobile/responsive websites • Hybrid/web apps • Native apps

  12. Mobile Application Development Program • A program, not a technical platform • Not a development environment • Leverages practices products and tools used by other agencies • Software lifecycle model • Plan, develop, launch, test • Beta/Ever-growing/Organic

  13. Plan • Build a mobile strategy, see what other agencies have done, use new acquisitions tools to find top mobile developers. • USA.gov Apps Gallery • Mobile Gov Wiki Case Studies • Contracting Resources • Sample Mobile SOW’s • RFP-EZ • Mobile Code Sharing

  14. Develop • Create great mobile apps and sites using mobile user experience guidelines. Jump start development by leveraging pre-existing code. • Sites.USA.gov (Mobile Web) • Mobile Code Catalog • Existing Mobile Apps • SDK’s to Use Gov’t API’s in Apps • User Experience Guidelines

  15. Mobile User Experience (UX) • The user's EMOTIONAL response to the presentation (you have 10 seconds) • UX is not "one and done," it's evolving and continuous adaptation • UX can be left and right brain (technical and non-technical) thinking--WITH A TWIST! • See much more here

  16. Test • Make sure your app works on all devices by leveraging automated and in the wild testing support. Test for security & accessibility. • App Testing Resources Library • Sample SOW Testing Language • Open Opportunities App Testing Pilot

  17. App Testing Resources Library • Divides testing into four broad categories • Security/Privacy • Accessibility • User Experience/Functionality • Performance • Each category includes: • government guidance • resources • tools • testing scripts

  18. Crowdsourcing Mobile App Testing Pilot • Leverages Digital Services Innovation Center’s Open Opportunities Program • Pilot to “in the wild” test agency mobile websites • Feds are testers, so sign up to volunteer

  19. Launch • Let people know yours is an official government app by registering it. Get your app in the app stores and leverage API’s for promoting your apps. • Terms of Service • Enhanced Federal App Registry at Apps.Usa.Gov • App Discovery Widgets

  20. Help us Help YOU! • Mobile Gov Blog • @digital_gov • Mobile Gov Wiki • Monthly Mobile Gov Wikithons • Contact me for more opportunities to get involved @ Jacob.parcell@gsa.gov

More Related