IM Reference: It’s What’s for Dinner. Sarah Houghton-Jan Information and Web Services Manager, San Mateo County Library Librarian in Black: www.librarianinblack.net. How many people have used IM before? How many people have used IM for staff communication? For reference?.
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Information and Web Services Manager, San Mateo County Library
Librarian in Black: www.librarianinblack.net
They’re all free—to you and users
Both let you monitor multiple IM accounts (AOL, MSN, Yahoo!) through one interface.
Oh yeah…they’re both free!
—no software or accounts required!
in-house and remote
For many users, not having IM is like not having a phone.
* Pew Internet and American Life Project. Teens and Technology. 07/27/2005.