Service User and Carer Involvement in Social Work Education: Learning from experience
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Service User and Carer Involvement in Social Work Education: Learning from experience Dr Eleni Skoura-Kirk, Lecturer in Social Work CCCU Presentation at the Working in Partnership Conference, 10—12 March 2008 . Introduction.

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Service User and Carer Involvement in Social Work Education: Learning from experience

Dr Eleni Skoura-Kirk, Lecturer in Social Work CCCU

Presentation at the Working in Partnership Conference, 10—12 March 2008


Introduction l.jpg
Introduction Learning from experience

  • Present experience of service user and carer involvement as part of social work education at CCCU

  • Project funded by GSCC and Skills for Care, started April 2007


Whole systems approach towards participation l.jpg
Whole systems approach towards participation Learning from experience

  • Successful participation reaches beyond specific events to include a whole overarching approach (Kirby et al, 2003; Wright et al, 2006)

actions

values

structures



Project aims l.jpg
Project aims: Learning from experience

  • To promote the inclusion of service user and carer perspectives within the social work educational programme offered at the University

  • to facilitate networking and collaborative opportunities for service user and carer groups across Kent and Medway.


Plan implementation l.jpg
Plan implementation Learning from experience

  • Mapping exercise

  • Steering group

  • Service user groups

  • Training and support

  • Networking opportunities


A mapping exercise of existing involvement work across kent and medway l.jpg
A) Mapping exercise of existing involvement work across Kent and Medway

  • Took place June-September 2007

  • Based on questionnaire designed by existing Experts by Experience group, as part of their research training

  • Sent to social care organsiations


Mapping exercise findings l.jpg
Mapping exercise findings and Medway

  • Service user and carer involvement a common aim

  • Existing innovative work across agencies

  • Lack of networking opportunities

  • Lack of feedback at a regional and national level


B steering group l.jpg
B) Steering group and Medway

  • Through event members of the steering group were recruited.

  • Steering group mainly made up of service users and carers.

  • Meeting monthly, consistent membership at the moment


C service user groups l.jpg
C) Service user groups and Medway

  • Three main groups originally identified, based on existing or new links:

  • Experts by Experience group (mental health)

  • Young people (leaving care, homelessness)

  • People with learning difficulties, challenging behaviour


Service user groups cont l.jpg
Service user groups cont. and Medway

  • Further expansion planned to include older people, people with physical disabilities, carers, amongst others.

  • Recruitment efforts to include existing service users and carers (workshop format, contact with agencies, mentoring role)


D training and support l.jpg
D) Training and support and Medway

  • Recognised need and good practice to avoid 'tick-box' involvement (Turner, 2008; Levin, 2004; (Branfield et al, 2007)

  • Training programme planned (Jan- June 2008)

  • Topics include information on higher education, teaching and learning, personal skills.


Training and support cont l.jpg
Training and support cont. and Medway

  • Service users to be used as trainers.

  • Service user registered as part-time students with CCCU


E networking opportunities l.jpg
E) Networking opportunities and Medway

  • Website

  • Database

  • Plans for a regional newsletter

  • Plans for a regional charter

  • Long-term aim to promote feedback at a national level (SCIE recommendation)


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Learning from experience: Good practice and Medway

  • Recognise existing expertise

  • Aim at involvement on all levels

  • Transparency of structures and roles important

  • Use of group meetings beneficial

  • Access to resources

  • Offer training and support


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Challenges: and Medway

  • Payment and the benefits system

  • Risk of 'burn-out' for those involved

  • Ensuring representativeness in terms of groups

  • Ensuring representativeness in terms of perspectives

  • Resource implications


References l.jpg
References and Medway

  • Arnstein, S. R. (1969) A Ladder of Citizen Participation, Journal of the American Planning Association, Vol. 35, No. 4, pp. 216-224)

  • Branfield F. and Beresford, P. with Eamon J. Andrews, Patricia Chambers, Patsy Staddon, Grace Wise and Bob Williams-Findlay, (2006) Making service user involvement work: Supporting service user networking and knowledge, Joseph Rowntree Foundation


References 2 l.jpg
References (2) and Medway

  • Branfield, F. Beresford, M. and Levin, E (2007) Position paper 7: Common aims: a strategy to support service user involvement in social work education , SCIE/Shaping Our Lives National Network

  • Department of Health, (2002), Requirements for Social Work Education,

  • Kirby, P., Lanyon, C., Cronin, K. and Sinclair, R. (2003) Building a culture of participation, London: Department for Education and Skills.


References 3 l.jpg
References (3) and Medway

  • Levin, E. (2004) Involving Service Users and Carers in Social Work Education, London: SCIE

  • Turner, M. Shaping Our Lives National User Network, http://www.swap.ac.uk/learning/usersw2.asp), accessed 5/3/2008

  • Wright at al, (2006) Practice guide 6: Involving children and young people in developing social care, SCIE


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