Making the Case for the Hosted Solution

2. Making the Case for the Hosted Solution Presented By: Jon BeckChief Operating Officer Pandora Networksjbeck@pandoranetworks.com

3. What is a Hosted IP-PBX? The Definition of an IP PBX doesn’t change if you elect to implement a hosted solution. It is still a software application running on a server. However, in a hosted implementation, that server (and in most cases the media gateways) are located in Data Centers, specifically designed to house servers and gateways.

4. Why A Hosted Solution • Cost effective and flexible • Conserve capital • Lower Total Cost of Ownership (TCO) • Focus on your business, not your phone system • Fight obsolescence

5. Target Market for Hosted Solutions • The “sweet spot” is the 2-50 person Enterprise • Other factors can make a hosted solution economical for a larger enterprise as well; • Geographically dispersed • Lots of telecommuters and/or road-warriors • Little or no internal technical expertise

6. Improve Productivity • Flatten Geographic Distances • 30% of the SME workforce are either nomadic, in different facilities, or are even outsourced. • Presence and a variety of IP-based communications to unify all employees into a cohesive workforce. • Enables Real Time Interaction • “Time is money” and improving workflow processes are critical. • Instant meetings, remote desktop collaboration, and application integration shortens “time to solve”.

7. Conserve Capital • Predictable Price • No Up-front capital Costs • No hidden soft costs • Simple and predictable OPEX and TCO

8. Lower Operational Costs • No Complexity • No dedicated IT staff required • Pay for what you use when you use it • Reduce Telephone Usage Charges • Moves, Adds and Changes (MACs) should be web-based and doable without “special knowledge”

9. Maintain Business Focus • Communications becomes another utility that you don’t have to mange. • Like water and power. • You use it, someone else takes care of it • Ease of Maintenance and Support • Move, adds, change, delete and phone number provisioning don’t require a technical support call • No capabilities in 24x7 systems management, call centers, hosting/networking, security, disaster recovery, etc.

10. Fight Obsolescence • The cost of system improvements is distributed across all users • No need to upgrade hardware • Automatic software upgrades

11. Improve Customer Service • Improve Customer Access • Ends frustration with voicemail, auto attendants, and busy lines • Intelligent call routing to employee “extensions”, enterprise ACDs, web and IM services provides a better balance of accessibility

12. Reduce Total Cost of Ownership • Less Costly to Buy and Operate • No upfront CAPEX beyond IP handsets • No hidden soft costs with a simple and predictable OPEX • Doesn’t become obsolete within months • Easier To Use • No specialized IT staff required outside of existing staff. • Unified end user application for all communications services reduces training and support costs. • Easier Maintenance and Support • Move, adds, changes, deletes and phone number provisioning are performed in seconds. • Inclusive managed services including technical support, disaster recovery, etc.

13. Summary • Improve Productivity • Conserving Capital • Lower Operational Costs • Maintain Business Focus • Fight Obsolescence • Improve Customer Service • Lower Total Cost of Ownership

14. Making the Case for the Hosted Solution Presented By: Jon BeckChief Operating Officer Pandora Networksjbeck@pandoranetworks.com