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Business Link Northwest 30-10-07 Tom Bell Relationship Manager - Cumbria

Business Link Northwest 30-10-07 Tom Bell Relationship Manager - Cumbria.

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Business Link Northwest 30-10-07 Tom Bell Relationship Manager - Cumbria

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  1. Business Link Northwest30-10-07Tom BellRelationship Manager - Cumbria

  2. Business Link in the Northwest was radically restructured in April of this year. The service has been streamlined to enable finite resources to be reallocated from supporting a number of sub-regional back-office functions to supporting a greater level of value-adding client facing resources. What this means to many businesses within the region is an increase of 70% in the telephone access times during which Business Link can be reached and an increase of approx. 30% in the capacity of business facing staff that are available to deal directly with businesses in the area.

  3. Business Link provides a focused Information, Diagnosis and Brokerage service that works with businesses to diagnose business issues and then locates and introduces the providers of the appropriate solutions; private & public. This offer recognises the very real need that businesses have expressed in regards to simplifying the access into sources of relevant business support, whilst acknowledging that the expertise that businesses require does not (cannot) reside within one body. The model makes explicit the recognition that much of the expertise that businesses require is within the private sector.

  4. The proposition to the market Free to use complete resource for SME businesses in the North West, impartially providing information and helping to find solutions that keep businesses moving forward BL to only deliver Information, Diagnosis & Brokerage (IDB) services and to be the primary access point for businesses seeking support and also for individuals thinking of starting a business across the North West Business Link in the Northwest is fully funded by the NWDA to provide this impartial gateway through which businesses in the entire region can easily access the support they require

  5. Business Link Northwest Service The Service Principles… Customer Focus The primary gateway for business support A free to use service with no charging or product/service delivery An impartial and independent service and support Providing information, diagnosis and brokerage only and brokering to a range of public and private sector suppliers A consistent and high quality service region-wide

  6. The revised offer An impartial gateway into business support… Streamlined – a focus on client facing resources The revised offer is well geared to meet the needs of a rural county and its businesses Universal service is open to ALL – 8.00am to 8.00pm weekdays and 8.00am to 2.00pm weekends An increasing level of knowledge on the web-platform A planned and ongoing promotional drive to increase awareness, understanding & take up of the service

  7. Service Operation

  8. Operation of the Service Proactive service directed at the 6 Regional Economic Strategy Priority (RES) Sectors and Growth • Finance& Professional Services • Digital & Creative • Food & Drink • Advanced Engineering & Materials • Energy and Environmental • Bio-medical • Growth / potential growth operations

  9. Business Link Northwest Service Business & Skills Brokers: A resource that Business Link has maintained & enhanced Delivering service excellence based upon business needs Establishing close partnerships within the key RES sectors Utilising up-to-date sector knowledge

  10. Operation of the Service Skills Brokers The Skills Brokerage Service offers impartial support and guidance to companies within any sector

  11. just ask…

  12. Knowledge Platform - 0845 00 66 888 Front Office Systems Universal Brokers CRM Web-site Product/ Supplier Catalogue Diagnostic Tools Customer Touch Points On Demand Customer Interaction Centre Reports & Analytics Targeted Brokers

  13. NWBL Supplier Catalogue - Overview FREE:A free online service available to all customers INVITATION:NW based Suppliers to be invited to register their ‘Products’ and ‘Service Offerings’ BROKERAGE:Facility for all customers to identify regional ‘suppliers’ meeting their business needs…customers will be able to contact suppliers directly to take-up services SUPPLIER REGISTRATION AND PARTICIPATION IS FREE http://www.businesslinknw.co.uk/suppliers

  14. To date we have… Approaching 2000 validated suppliers on the Product Supplier catalogue Website contains over 500 guides and over 10,000 pages of business information An anticipated 70 Business Link brokers and 70 Train to Gain brokers will be working with key RES sector companies across the North West Fully operational information centre presently managing over 500 calls a week An integrated CRM system

  15. A successful work in progress… See Business Link as a resource; a source of added-value to your clients and as a unique pro-active route to market for business support products and services We would encourage partners to work with us to help us with the implementation and the ongoing process of continuously refining the offer…

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