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New to Supervision

New to Supervision. Jennifer Schlinger, LCSW Medical Case Manager 23 – 24 July 2013. Medical Case Management Conference. Accreditation. Nurse Accreditation Statement

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New to Supervision

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  1. New to Supervision Jennifer Schlinger, LCSW Medical Case Manager 23 – 24 July 2013 Medical Case Management Conference

  2. Accreditation Nurse Accreditation Statement PRIME Education, Inc. (PRIME®) is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. PRIME® designates this activity for 6.0 contact hours. Case Manager Accreditation Statement The Commission for Case Manager Certification designates this educational activity for 6.0 contact hours for certified case managers. NASW AccreditationThis program is Approved by the National Association of Social Workers (Approval #886602863-2041) for 13 Social Work continuing education contact hours.

  3. Disclosure Policy PRIME Education, Inc. (PRIME®) endorses the standards of the ACCME, as well as those of the AANP, ANCC, and ACPE, which require everyone in a position of controlling the content of a CME/CE activity to disclose all financial relationships with commercial interests related to the activity content. CME/CE activities must be balanced, independent of commercial bias, and designed to improve quality in health care. All recommendations involving clinical medicine must be based on evidence accepted within the medical profession. A conflict of interest is created when individuals in a position of controlling the content of CME/CE activities have a relevant financial relationship with a commercial interest which therefore may bias his/her opinion and teaching. This may include receiving a salary, royalty, intellectual property rights, consulting fee, honoraria, stocks, or other financial benefits. PRIME® will identify, review, and resolve all conflicts of interest that speakers, authors, course directors, planners, peer reviewers, or relevant staff disclose prior to an educational activity being delivered to learners. Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation. Disclosure information for speakers, authors, course directors, planners, peer reviewers, and/or relevant staff is provided with this activity. Presentations that provide information in whole or in part related to non-FDA-approved uses of drugs and/or devices will disclose the unlabeled indications or the investigational nature of their proposed uses to the audience. Participants should refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings. Participants should verify all information and data before treating patients or employing any therapies described in this educational activity. The opinions expressed in the educational activity are those of the presenting faculty and do not necessarily represent the views of PRIME®, ACCME, AANP, ACPE, ANCC, or other relevant accreditation bodies.

  4. Disclosure Information

  5. Learning Objectives • Discuss what factors influence your leadership style •  Identify how to use the STAR concept for appreciation and feedback •  Distinguish key components that are important for training

  6. New to Supervision Leadership Concepts Training Team Approach Concepts Constructive Feedback Appreciation Team Building

  7. Leadership Concepts • “Leadership: The art of getting someone else to do something you want done because he wants to do it.”~Dwight D. Eisenhower • “A General is just as good or just as bad as the troops under his command make him.”~General Douglas MacArthur

  8. Leadership Concepts • What kind of a leader are you? • Psychology.about.com • http://psychology.about.com/b/2012/04/03/what-kind-of-leader-are-you.htm • CNNmoney.com • http://money.cnn.com/quizzes/2007/fortune/leadership_annie/index.html • Dummies.com • http://www.dummies.com/how-to/content/how-to-assess-your-leadership-style.html • Impactfactory.com • http://www.impactfactory.com/gate/leadership_qualities_quiz/fungate_1154-9103-53624.html

  9. Leadership Concepts • Leadership Styles • Three factors that can influence your leadership style • Your personal background • The staff whom you are supervising • The organization for which you work

  10. Leadership Concepts • Esteem • Empathy • Involvement • Share • Support

  11. Leadership Concepts • Self-Esteem • Maintain • When things haven’t been going well, support the employee • Enhance • Provide positive feedback • Recognize a job well done

  12. Leadership Concepts • Empathy • Listen and respond with empathy • Lets the employee know you understand

  13. Leadership Concepts • Involvement • Ask for an employee’s input or involvement • Shows you value their skills and abilities

  14. Leadership Concepts • Share • Build trust with your employees by sharing your: • Thoughts • Feelings • Rationale

  15. Leadership Concepts • Support • Help them help themselves • Builds their confidence

  16. Leadership Concepts • Ongoing process

  17. Training • Purpose of Training • It is crucial for success • Familiarize the employee with the contract, rules and regulations and the working conditions • Can also be used to refresh and enhance existing employees’ knowledge

  18. Training • Benefits of Training • Improves morale of employees • Less supervision • Fewer errors • Increased productivity and efficiency

  19. Training • Training/Resource Manual • Sterling/Skyline • National Guard • State Surgeon’s Office • Medical Information • Dental Information • Medical Record • Forms • Referrals/Cases • Contact Information • Computer Modules • Miscellaneous

  20. Training • Sterling/Skyline • Statement of Work • Timesheet • Request for Leave • Request for Entry into CVS • Travel Forms

  21. Sterling/Skyline

  22. Training • National Guard • Rank Structure • Organizational Chart • History of the National Guard • Army Civilian Creed

  23. National Guard Rank Structure

  24. National Guard Organizational Chart

  25. National Guard

  26. Training • State Surgeon’s Office • Organizational Chart • SRP/PHA Process • Medical Screening Checklist • Case Management Process • Fitness for Duty Process • PHA

  27. State Surgeon’s Office State Surgeon’s Office Organizational Chart

  28. State Surgeon’s Office Medical Screening Checklist

  29. State Surgeon’s Office Case Management Process

  30. State Surgeon’s Office Case Management Process

  31. State Surgeon’s Office Case Management Process

  32. State Surgeon’s Office Fitness for Duty Process

  33. Training • Medical Information • State Medical Detachment SRP/PHA Process • PULHES • Medical Readiness Classifications • MEDPROS • Labs

  34. Medical Information SRP/PHA Process

  35. Medical Information PULHES

  36. Medical Information Medical Readiness Classifications (MRC)

  37. Training • Dental Information • Dental Classifications • State Medical Detachment Dental Process • Tooth Numbering and Surfaces • 2813 – Dental Examination • SF 603 – Chronological Record of Dental Care • Dental Class 3 Letter • Authorized Dental Procedures • TRICARE Dental Program

  38. Dental Information Dental Classifications and Dental Process

  39. Dental Information Tooth Numbers/Surfaces

  40. Dental Information Dental Forms

  41. Training • Medical Record • How to Create a Record • Medical • Dental • Behavioral Health • MRTS (Medical Record Tracking System) • Abbreviated Guide to AR 40-66

  42. Medical Record Brown, Joe C 123-45-6768 20 Apr 1980 North Dakota Army National Guard State Surgeon’s Office Medical Record

  43. Medical Record Medical Record Tracking System

  44. Medical Record AR 40-66

  45. Training • Forms • SITREP • Release of Information • SF 600 • Profile Assessment Form • Profile (DA 3349) • Report to Suspend Favorable Action (Flag)

  46. Forms SITREP

  47. Forms

  48. Forms Profiles

  49. Forms Flagging Actions

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