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QORA –Release

Effective June 23, 2007. QORA –Release. The Qwest Vision.

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QORA –Release

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  1. Effective June 23, 2007 QORA –Release

  2. The Qwest Vision • Qwest is a premier provider of full-service communications for people at work, at home or on the move. Qwest's competency reaches across America, drawing on the Spirit of ServiceTM at the heart of our heritage as we effectively steward our shareowners' investments and provide outstanding service to the customers we serve.  As our dedicated professionals move and manage information, we do so with integrity, superior value and advanced products and services, assuming only those tasks we can do exceedingly well.   • Qwest Values • The following values guide our decisions, both corporate and individual, as we transform Qwest into a premier telecommunications provider that delivers exceptional service to customers, creates pride among our employees, delivers value to our shareowners and earns high regard from our many constituents: • Customers come first • Our team is united • We will grow profitably

  3. Release 9.1 – QORA ASR Gateway • Qwest will implement a new ASR Status Tool which will be integrated within the existing QORA GUI application • The ASR Status Tool will display the current status of the ASR, not a historic view • ASR Status is available for ASRs submitted via NDM, UOM, and the QORA GUI • Un-submitted ASRs are not included • Manually submitted ASRs (email, fax) are not included

  4. Customer Impacts/Value • How does implementation of Qwest ASR Status Tool add value for you, our customer? • You can receive current status on ASR’s submitted to Qwest on-line without making a phone call. • Depending on the criteria used for the search, a single ASR may be retrieved or a list of ASRs within a determined time frame. • Links are available on the status summary page to the current Qwest issued industry forms, e.g., Clarification/Notification Request (C/NR), Confirmation Notice (CN), and Design Layout Report (DLR). • For ASRs submitted via the QORA GUI, a link to the most current version of the ASR is also available.

  5. General Changes • QORA ASR Status Tool Access • For current users that only use the QORA GUI for pre-order, a new tab will be available called “GUI Status Tool”. • Users of the QORA GUI for order submission access the ASR Status page under the “Reports” tab. • Customers that do not currently have access to the QORA GUI must contact their Service Manager to request access

  6. General Changes-Cont’d • ASR Status Retrieval Options (Search Criteria): • Customer may input the CCNA and a specific PON to retrieve status on a specific request • Customer may input CCNA and date range to retrieve a list of orders within a particular time frame • ASR Status options are selected via a dropdown list which includes Submitted, In Process, Sup Required, Confirmed, Canceled, Completed, and Rejected for initial submission only. • Ascending or Descending order is selected from a dropdown list • Default date range is 90 days in the past but may be overtyped • A drop down is available with PON “starts with” or “contains” which may be used to narrow the search and must be used with a date range and CCNA • Initiator may be populated to narrow the search when used with a date range and CCNA • When using the date range, customer may select either Date Submitted to Qwest or Date Last Updated

  7. General Changes-Cont’d • ASR Status Retrieval Results: • Only the most current version of an ASR Status is returned. If searching using a date range and the most current version is not found within the date range selected, a message of “Not Found” will be displayed • Rejected versions are not displayed unless the most current version is the initial submission of the order and it was rejected • After populating the search criteria, a GUI Status List is displayed • The PON field in the Status List is an active link to a summary view of the ASR

  8. General Changes-Cont’d • Summary View Results: • Following are the fields displayed on the Summary View of the ASR • CCNA • PON • VER • REQTYP • ACT • RTR • ICSC • ASR NO • Date of Initial ASR • Date of latest Supplement • Current status of ASR • Current status of C/NR • Contacts from ASR including Initiator and Initiator Telephone Number • Contacts from C/NR including AP Rep and AP Rep Telephone number • Critical Dates including CN Date, DLRD, PTD, DD • Circuit IDs

  9. General Changes-Cont’d • Available Links: • For ASRs submitted via the GUI, the status tool provides a link from the Summary View page for the user to access the latest active version of the ASR in the QORA GUI • The CN included in the Summary View of the ASR screen shall be an active link to a view of the most current Confirmation Notice for the ASR • If no CN exists, the CN field on the ASR Summary screen is not displayed as a link • The C/NR Status included in the Summary View of the ASR shall be an active link to the most current C/NR • If no C/NR exists, the CN field on the ASR Summary screen is not displayed as a link • The DLR field included in the Summary View of the ASR shall be an active link to a list of circuit IDs included on the FOC • DLRs are retrieved by selecting the individual circuit ID from the list provided • If no DLR exists (not requested by customer, or order not designed yet) the DLR on the ASR Summary screen is not displayed as a link

  10. FAQs • Can the GUI Status Tool be used to get status on ASR’s submitted to QWEST using UOM, NDM, QORA GUI, email, or fax? • The GUI Status Tool can only access ASR’s submitted through the QORA Gateway which includes UOM, NDM, and QORA GUI. Emailed and Faxed ASR status is not available. • Can the GUI Status Tool provide Historical data? • No- only current active ASR status.

  11. Training and Documentation Updates • Web Based training will be available online June 25, 2007 • Pre-recorded Instructor led training via Raindance will be available in June. Watch for notification of the dates. • Final User Guide updates will be posted on June 23, 2007.

  12. Contacts/Resources Contact your Qwest Service Management Representative for more information. Detailed information on all ASR related ordering and technical specifications can be viewed at this website: http://www.qwest.com/wholesale/systems/asr.html

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