Transportation emergency preparedness checklist
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Transportation & Emergency Preparedness Checklist. National Resource Center for Human Service Transportation Coordination (NRC). National Resource Center: Purpose and Goal.

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Transportation & Emergency Preparedness Checklist

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Transportation & Emergency Preparedness Checklist

National Resource Center for Human Service Transportation Coordination (NRC)

National Resource Center: Purpose and Goal

  • Basic purpose: provide states and communities with support to improve and coordinate public transportation and human services

  • Goal: better coordinate human services and transportation

When We Say “Coordination…”

  • Establish and maintain working relationships with partner organizations

  • Plan before Emergency Situations occur

  • Coordination is when two or more parties come together to provide services in the community

  • Ensure safe and appropriate transportation especially for older adults, persons in group situations and persons with disabilities.

Coordination: It’s the Law

Coordination is a statutory requirement throughout the federal transit program

  • Section 5303 (MPO planning processes)

  • Section 5304 (Statewide planning)

  • Section 5307 (Urban public transit)

  • Section 5310 (elderly/disabled persons)

  • Section 5311 (rural public transit)

  • Sections 5316 (job access) 5317 (New Freedom)

Planning and CoordinationBefore Emergency Situations

Establish & maintain working relationships with partner organizations such as:

Advocacy organizations

Agencies serving transportation dependent populations

Employment and training

Health and human services agencies

Faith and community based organizations

Prepare and Distribute YourCommunity Emergency Plan

  • Maintain up-to-date contact list and network of communications

  • Organize and conduct regular drills to evacuate transportation dependent populations

  • Clarify rules, regulations and chains of responsibility at local, state and federal levels

Identify Those Needing Assistance

  • Collaborate with partner organizations to identify individuals who may need transport

  • Health Insurance Portability & Accountability Act (HIPAA) regulations/voluntary registries

  • ID appropriate transportation response for persons unable to reach pick up/drop off locations and ID supply of transportation

  • Identify an entity to handle such needs

Public Involvement & Outreach

  • Ensure Public Awareness of the Transportation Plan

  • Include local businesses

  • Transportation dependent populations

  • Use a variety of media and accessible formats

  • Point-of-contact person to talk to public

  • Consider illiteracy and learning disabilities

Equipment & Personnel Support

  • Establish reliable communications system utilizing available technologies and an alternative.

  • Maintain transportation resources list by type and availability

  • Secure agreements with fuel suppliers

  • Distribute evacuation route information

  • Train staff regarding emergency plan

Maintain Master List of Drivers

  • By status and availability

  • CDL as appropriate

  • Ability to work with people with disabilities and wheelchair lifts

  • Allow staff to ensure the safety and security of loved ones and personal property before activation

When Emergency is Imminent

  • Local officials notify partner agencies and organizations of the threat

  • Follow agreed-upon plans, coordination begins among emergency departments, public safety, hospital, transportation providers

  • Activate designated staging areas and pick up/drop off locations

  • Place staff, key partner agencies and other vital personnel on stand-by

……Imminent emergency

  • Notify persons with assistance needs

  • Notify those who require direct personal contact of impending evacuation and where they will be transported

  • All passengers are transported to their destinations on the planned evacuation routes or alternative routes as necessary

During Emergency Situations

  • Notify partner organizations of evacuation following protocols.

  • Implement local plan to effect evacuation, sheltering, response and initial recovery

  • Emergency transportation officials report to the Emergency Operations Center (EOC)

  • Activate transportation service according to plan

……During emergency

  • Direct operations over normal dispatch networks, telephones (landlines) and cell phones or previously tested and agreed upon alternative systems

  • Deploy personnel and equipment to pre-assigned locations

  • Fuel, re-fuel vehicles and after final trip fuel again and safely house them until response

…..during emergency

  • Driver departs when vehicle reaches full capacity to evacuation location

  • Provide door-to-door service based upon medical necessity or need of passenger

  • Prepare vehicle roster to provide a record of service

  • Operator reports to transportation supervisors to receive further instructions

….during emergency

  • If the Emergency Ops Center must be evacuated transportation officials will provide vehicles to transport personnel and essential equipment to pre-designated alternative locations

Reentry and Recovery Preparations

  • Initiate recover operations as designated in the emergency plan

  • Operator and vehicle remain at the sheltering location to return evacuees to their homes

  • Alternative plans should be in place, in the event evacuations last days or weeks

  • Operators and passengers have picture ID to return


  • Operators remain on duty in accordance with the emergency plan

  • Transportation officials assign other tasks relating to transportation component as situation dictates

  • Vehicles will return to established drop-off points or residences based upon necessity


  • Evaluate emergency response identifying successes and gaps in service

  • Make appropriate changes to the emergency plan and communicate such changes to partner organizations and the public

National Resource Center

Jeanne Erickson

United We Ride Ambassador –Region 8


[email protected]

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