Managing A Payroll Department. Basic Management Theories . Situational Leadership Principle-Centered Leadership Empowerment Theory No one way is the right way! Management’s style needs to fit different jobs, situations and employees. . Situational Leadership Management Style.
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Managing A Payroll Department
No one way is the right way! Management’s
style needs to fit different jobs, situations and
Simple statement behind the
Treat People the way you want to be treated!!
4 Fundamental Dimensions:
Key objective is the for employee to take ownership of the process
Organized and Dependable
Cooperative with team members
Looks for innovated ways
to solve problems
To Be shown how to do
Encouragement of analytical talent
To be shown Why it’s done
Have time to process information
Plenty of variety
To be shown what you want
Opportunity to learn new skills
What happens when a Payroll Manager doesn’t learn the strengths and weaknesses of the employees before delegating tasks to them?
Supporting – Communicators
Delegating – Contributors
Directing – Challengers
Coaching – Communicators
The checks have just been picked up, and the entire payroll staff is tense. They are waiting for the irate phone calls to begin. In about ten minutes, the phone will ring and ring and ring as one employee after another calls to complain about their paychecks. Before the day is over, at least one of your staff members will snap at one of your customers--the firm’s employees.
As the manager, what steps do you take?
IT is the 4 qualities that help make a Payroll Manager a Strong Leader.
Conduct and Attend Meetings
Keep Written Policies and Procedures
Promoting Quality Customer Service
Customer Service in Shared Services
Once the crisis is over, what are some things the payroll manager can do to ensure the lessons are not forgotten?
Conduct a meeting to discuss the crisis and determine which of the problems are preventable
Initiate a plan to prevent those problems from reoccurring
List the successful results and include them in a “Crisis File’ for future reference
List all of the issues that were not satisfactorily resolved and formulate procedures to resolve them
Express your appreciation to your staff.
What four combinations of time categories tell a manager what his or her priorities should be?
Urgent and Important – Crisis management, immediate attention needed
Urgent but Not Important– Pressing activities that may be easy to accomplish
Not Urgent but Important – Planning and prevention activities
Not Urgent and Not Important– easily accomplished, time wasting activities
What are the four stages of team development?
Forming – Stage1 The Start-up stage
Storming – Stage 2 Where Responsibilities and roles are articulated
Norming – Stage 3 Where Success occurs
Performing – Stage 4 Where Members feel very motivated
Customer Service -
Who are our customers and what is their product?
1.EmployeesChecks or Direct Deposits
2.Management Reports, Financial Statements
3.Government AgenciesFilings, Forms, Deposits
What are some of basic principles to providing quality customer service?
What is Shared Services?
Shared services is the consolidation of related functions and integration of the processes involved with them throughout an entire organization.
What departments would be in a Shared Service or a ‘Call Center”?
How would this affect Customer Service?
IRC= Internal Revenue Code tax laws passed by Congress and signed by the President.
IRS Regulations= Interpretations of the law developed by the IRS & approved by the US Treasury Dept.
3 categories of IRS regulations:
Additional forms of guidance to interpret tax laws include:
Chicago Chapter APAwww.chicagopayroll.com
American Payroll Associationwww.americanpayroll.org
State &Local Linkswww.taxsites.com/state
Department of Laborwww.dol.gov
Direct Deposit www.nacha.org
Good Luck with your CPP test!! Christine O’Hara, CPP