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Careers Education & Placement Centre. Etiquette at Interview Date : 21 February, 2000 (Monday) Time : 1:00 p.m.- 2:00 p.m. Venue : T1, Meng Wah Complex. Careers Education & Placement Centre. Ms Louisa Li Director E-mail : [email protected] Web : http://www.hku.hk/cepc.

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Careers Education & Placement Centre

Etiquette at Interview

Date : 21 February, 2000 (Monday)

Time : 1:00 p.m.- 2:00 p.m.

Venue : T1, Meng Wah Complex


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Careers Education & Placement Centre

Ms Louisa Li

Director

E-mail : [email protected]

Web : http://www.hku.hk/cepc


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Slides from this presentation

  • lecture notes are available at the CEPC Enquiry Desk for photocopying

  • lecture notes are available at the CEPC homepage:<http://www.hku.hk/cepc>

    • Students 

    • Services for students 

    • Careers Education Courses 

    • Lecture Notes 


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BUSINESS ETIQUETTE

  • Handshake

    - be firm, immediate, friendly, offered with confidence

  • Business Greetings

    - stand up when a visitor enters the room. Invite the visitor to sit down, then sit down yourself.

    - when visitors leave the office, always show them out, to the reception area or the elevators.

    - give out your name card at the end of the meeting.

    - when cards are given out to you at the beginning of the meeting, you should give yours out as well.


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BUSINESS ETIQUETTE

  • Business Greetings (cont’d...)

    - use both hands for giving and receiving name cards

    - read it briefly before putting it in your pocket.

  • Doing Introductions

    - introduce customer to superior

    - introduce woman to man

    - introduce lower level to higher level

    - introduce young to old

    - mention the senior person’s name first


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BUSINESS ETIQUETTE

  • At Cocktail Receptions

    - socialize and make the rounds

    - hold glasses in your left hand

    - introduce yourself even if you do not know the other guests

    - eat in small bites; do not pile food

    - if you are the host at a cocktail party, be sure to talk

    - to all your guests; be at the door to welcome them and stay close to the door when it is time to leave.


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Table Manners

  • Seating

    - for seating at long tables, the host and the hostess sit at two ends. For seating at round tables, the host sits facing the door

    - married couples are seated separately from each other

    - if you are the guest, wait for the host to seat you

    - for man, pull the chair for the lady on your right

    - wait for the host to sit first, unless invited by the host

    - if you are the host, invite the guests to order first


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Table Manners

  • Table Manners

    - put napkins onto lap when everyone is seated

    - keep elbows off the table

    - don’t bend your body to eat, bring food to your mouth

    - don’t slurp or talk while eating

    - put handbag on floor or an empty chair next to you

    bread on left, drinks on right

    - put butter on bread plate, break the bread into bite- size pieces, eat one at a time

    - ask the one next to you who is further away from the butter, salt or pepper, whether or not he / she needs it, then ask the one nearer to it to pass it over

    - use cutlery from outside and work inwards


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Table Manners

  • Table Manners (Cont’d...)

    - tilt soup bowl and spoon outwards, soup is drunk from side and not from the end of the soup spoon

    - always leave knife and fork down when talking

    - cut food into small portions, bite-size pieces, eat one at a time

    - avoid difficult-to-eat food such as whole chicken, fish with bones

    - when meal is finished, put knife and fork together on the plate. When meal is in progress, put knife and fork across the plate

    - use both fork and spoon for desert, the spoon is for cutting and eating, the fork is for stabilizing and pushing the food.


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Table Manners

  • A Full Course Meal

    - pre-dinner drink

    - appetizer / starter, hot or cold

    - soup

    - main course

    - desert

    - cheese and biscuits

    - tea / coffee

    - chocolate

    - liqueur


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Where to get more information

Enquiry Desk - Careers Library

  • Books

    • Business Etiquette and Professionalism

      (M. Kay duPont)

    • The Complete Book of Business Etiquette

      (Lynne Brennan & David Block)

    • Emily Post on Business Etiquette

      (Elizabeth L. Post)


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Business Etiquette and Professionalism

1. What is Business Etiquette?

The Role of Good Manners in Business

Some Basics

Holding Doors

Train Etiquette

Taxi Etiquette

Automobile Etiquette

Elevator Etiquette

Street Etiquette

Exercise


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Business Etiquette and Professionalism(cont’d...)

2. Principles for Impeccable Work Behavior

Basic Guidelines

Closing Day

Exercise


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Business Etiquette and Professionalism(cont’d...)

3. Meeting People

When You’re the Receptionist

Unexpected Guests

While They’re Waiting

When You’re in an Inside Office

Receiving Guests for Your Manager

When You’re the One They Came to See


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Business Etiquette and Professionalism(cont’d...)

Shaking Hands

Introducing People

Being Introduced

Remembering Names

When You Forget

When Introduction Are Forgotten

Saying Goodbye

Exercise


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Business Etiquette and Professionalism(cont’d...)

4. Telephone Etiquette

Answering Your Phone

When Callers Are Discourteous

Screening Calls

Making and Returning Calls

Exercise


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Business Etiquette and Professionalism(cont’d...)

5. Planning and Attending Business Meetings

Planning Meetings

Who Should Attend?

Where Should It be Held?

Conference Table Seating


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Business Etiquette and Professionalism(cont’d...)

Attending Meetings

Promptness

Greetings

Honoring Territory

Touch

Keep Your Clothes On

Position Yourself

Use Your Voice Appropriately

Listen

When Guests Arrive

Leaving the Meeting

The Job Interview

Exercise


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Business Etiquette and Professionalism(cont’d...)

6. Planning and Attending Meal Meetings

Planning Meal Meetings

Head Table Seating

Menu

Conversation

Paying the Bill

Tipping


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Business Etiquette and Professionalism(cont’d...)

Attending Business Meals

Breakfast Meetings

The Three-Martini Lunch

Table Manners

Dinner Meetings

Thank-You Notes

Can You Refuse?

Exercise


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Business Etiquette and Professionalism(cont’d...)

8. Etiquette for Business Correspondence

The Inside Address

Courtesy Titles

Rules Regarding Titles

Names

Business Titles

Company Names

Departments

Addresses


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Business Etiquette and Professionalism(cont’d...)

The Salutation

The Signature Block

Complimentary Close

Your Name

Copy Notations

Postscripts

Exercise


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Business Etiquette and Professionalism(cont’d...)

9. Summary and Answer to Exercise

Answers to Exercise Questions


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The Complete Book of Business Etiquette

1. At Work

The Interview Workbook

A New Job

Staff Communications

Telephone Culture

Correspondence

Personal Relationships in the Workplace

Criticism

Hot Topics - Rumour, Gossip, Smoking, Punctuality and Private Life

Meetings

Conferences, Exhibitions and Trade Fairs

Customer Service and Complaints


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The Complete Book of Business Etiquette (cont’d...)

2. Social Skills

The Business Lunch

Table Manners

Wine Matters

Reception Hosting and Guessing

Entertaining Taboos

Events Cultural, Sporting and Rewarding

Addressing Dignitaries

Wardrobe and Grooming

Strictly Women


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The Complete Book of Business Etiquette (cont’d...)

3. Foreign Etiquette

Japanese Business Etiquette

Japanese Social Customs

Business Etiquette in the Arab World

Religious and Social Life in the Arab World

Useful Addresses

Index


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Emily Post on Business Etiquette

  • Introduction

  • Interview and New Job Etiquette

  • Communications at Work

  • For Co-workers and Supervisors

  • Greetings and Meetings

  • The Social Side of Business

  • The Retail Seller

  • Everyday Office Etiquette


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Emily Post on Business Etiquette (cont’d)

  • Office Romance Dos and Don’ts

  • Business Travel Etiquette

  • International Business Etiquette

  • Leaving Your Job

  • Especially for Women

  • Especially for Men

  • Index


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Where to get more information … cont’d

Enquiry Desk - Careers Library

  • Videos

    - Professional Presence (American Media - 24 min)

    - Avoiding the 10 Most Commonly Made Business

    Etiquette Faux Pas (30 min)

    - How to Conduct Yourself More Professionally During a Business Meal (25 min)

    - Good Manners and Proper Etiquette (CUHK Press - 45 min)



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