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Policy Roll-out. Tim Shimeall. How Not to Introduce Policy (1). From: Ima Clerk <[email protected]> To: all employees Subject: new policy Starting today, all workers not exempt will adhere to a 9-5 attendance policy. Documentation to follow. How Not to Introduce Policy (2).

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policy roll out

Policy Roll-out

Tim Shimeall

how not to introduce policy 1
How Not to Introduce Policy (1)

From: Ima Clerk <[email protected]>

To: all employees

Subject: new policy

Starting today, all workers not exempt will adhere to a 9-5 attendance policy. Documentation to follow.

how not to introduce policy 2
How Not to Introduce Policy (2)

See the attached memo…

Hey, Joe, did you hear about the new policy?

Why haven’t you reviewed the policy website so you can see what has changed?

policy roll out4
Policy Roll-out
  • All organizations have policy (implicit or explicit)
  • Policy roll-out is actually policy change
  • How do we manage change in order to minimize collateral damage
managing change
Managing Change
  • Unfreezing, Changing, Refreezing
  • Continuous management improvement
  • How, What, Why issues
    • How: end state for change
    • What: object to be changed
    • Why: motivation for change

http://home.att.net/~nickols/change.htm

change strategies 1
Change Strategies (1)
  • Empirical-Rational: People are rational and will follow their self-interest — once it is revealed to them. Change is based on the communication of information and the proffering of incentives.
  • Normative-Reeducative: People are social beings and will adhere to cultural norms and values. Change is based on redefining and reinterpreting existing norms and values, and developing commitments to new ones.
change strategies 2
Change Strategies (2)
  • Power-Coercive: People are basically compliant and will generally do what they are told or can be made to do. Change is based on the exercise of authority and the imposition of sanctions.
  • Environmental-Adaptive: People oppose loss and disruption but they adapt readily to new circumstances. Change is based on building a new organization and gradually transferring people from the old one to the new one.
choosing strategy
Choosing Strategy
  • Size and Scope (Policy and Organization)
  • Degree of Resistance
    • Strong: Power-coercive + Environmental-adaptive
    • Weak: Empirical-Rational + Normative-Reeducative
  • Time Frame:
    • Short: Power-coercive
    • Longer: Others
  • Mix of strategies is often best choice
roll out methods
Roll-Out Methods
  • Communication methods
    • Interactive
    • Non-interactive
  • Education methods
    • Informal
    • Formal
  • Reference methods
  • Phased enforcement
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