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Evaluation and Organisational Change: Managing Complexity-Guiding Solutions anzea 2013 Conference

Evaluation and Organisational Change: Managing Complexity-Guiding Solutions anzea 2013 Conference 22–24 July 2013 Alexandra Park, Epsom, Auckland Michael Blewden and Sarah Greenaway Te Pou o te Whakaaro Nui . Session Overview and Purpose. Background to Te Pou

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Evaluation and Organisational Change: Managing Complexity-Guiding Solutions anzea 2013 Conference

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  1. Evaluation and Organisational Change: Managing Complexity-Guiding Solutions anzea 2013 Conference 22–24 July 2013 Alexandra Park, Epsom, Auckland Michael Blewden and Sarah Greenaway Te Pou o teWhakaaro Nui

  2. Session Overview and Purpose • Background to Te Pou • Introduce the change embarked on • Evaluative tools/processes used • Reflect on utility and value, progress and challenges

  3. Te Pou • NGO funded by MoH through Health Workforce NZ • Workforce/service development support • Mental health, addictions, and disability sectors

  4. This way of working became known as the: Support Effective Practice (SEP) approach

  5. Partners need and context (e.g. readiness or capacity for change, priorities) Complex Simple e.g. training programme e.g. service redesign, comprehensive change strategy e.g. information dissemination Partnership Coexistence Communication Cooperation Co-ordination and Collaboration SharedWork SharedResources SharedInformation SharedResponsibility Self Reliance

  6. Understanding the need Funnell, S., & Rogers, P. (2011). Purposeful Program Theory. Jossey-Bass, San Francisco, CA

  7. Situational Analysis

  8. Factors impacting effective practice

  9. Clarifying the programme theory Least ability to attribute outcomes to Te Pou Enhanced outcomes for service users Enhanced services More about our partnerships Enhanced service/workforce development interventions Enhanced service/workforce development strategy Greatest ability to attribute outcomes to Te Pou Enhanced service/workforce development approach More about our practice

  10. Planning, evaluation, monitoring framework

  11. Focus and scope of evaluation Sphere of Interest Sphere of Influence Sphere of Control Sector engagement and participation Improved outcomes for service users Planning, development and delivery of service and workforce development Service development Quality effective services ‘What’/’how well’ ‘What’/’how well’ ‘Is anyone better off?’ Outcomes Impact TePouprogrammes

  12. Utility and value • Tools and models - translation devices - engagement/communication - shared understanding - connecting to the evidence • Emergence of evaluative thinking, outcomes focus, critical engagement

  13. Implementation • SEP implemented in a variety of forms - formalised MoU - complex service change • co-ordination of work at service level • NGO district or regional level development • planning and delivery of training

  14. Challenges/Issues • Environment of constant change • Conceptual understanding to operational responses • Strategic developments vs day to day needs

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