ITS Who we are and what we do!

1. ITS Who we are and what we do! A roadmap to service September 2011

2. We help the Carleton community work, learn, create, and collaborate by improving access to information and facilitating the use of technology. ITS Mission

3. Too busy to see on PowerPoint ITS Organization

4. Web Services (7 staff) EIS Enterprise Information Systems (7 staff) Sysnet Systems & Networking (8 staff) Leadership AT Academic Technologists (4 staff) CSS Computing Support Services (7 staff) Director’s IT Directors (3 staff) PEPS Presentation, Events & Production Support (4 staff) Team structure

5. Who do we support?

6. Major information systems we support

7. Liaisons, Academic Technologists ITS helpdesk Advisory committees Working groups PEPS (Presentation, Events & Production Support) Staff & Faculty Library ResearchIT ITS helpdesk PEPS (Presentation, Events & Production Support) Students How do people talk with us?

8. ITS Advisory Committees • TPPC - Technology Planning & Priorities Committee • High-level advising • ACAC – Academic Computing Advisory Committee Priorities and advising • ACAC – Administrative Computing Advisory Committee • Priorities and advising • Student Computing Advisory Group • Student Computing advising Working Groups • DMG – The Data Management Group • Data management and policies • CUG – Colleague User Group • Colleague application support • Library/IT • Collaborative service point and planning • Digital Archives Group • Planning for digital asset archiving • HR/Payroll/IT • Priorities and initiative for supporting HR/Payroll Our advisory committees

9. Walk up: CMC 107, Libe 4th floor, Weitz Center 027 • Call us: CMC x5999, Libex4264, Weitz Center x7070 • Email us: helpdesk@carleton.edu • Request help online: helpdesk.carleton.edu 4 ways to get help from ITS

10. ITS helpdesk – CMC 107 • IdeaLab helpdesk – Weitz Center 027 • Research/IT – Libe 4th floor 3 places to get help from ITS

11. Software support • Printing support • Basic scanning support • Basic account triage including password resets • Knowledge base content developmentCarlpedia – wiki.carleton.edu • Assistive Tech needs Common to all 3 Helpdesks

12. ITS helpdesk • Student-owned equipment drop-offs • Student Worker accounts • ResNet • DMCA Violations • Research/IT • Reference/Instruction support • Microform scanning/printing • Assistive Tech stations • Library specific spaces • IdeaLab • Fine art printing • Fine art scanning • Video/Audio editing Unique to each Helpdesk

13. The Weitz Center's centralized technology resource center Modeled on Apple’s Genius Bar • Audio and video editing stations • Lending library of digital cameras and video production equipment • Regularly scheduled how-to workshops • Computer lab with linked workstations • "Project Due Date" events in which experts are gathered for students during the busy end of the term • High-end scanners • Large-format printers capable of fine-art printing • Office space and work areas for Presentation, Events, and Production Support (PEPS) staff PEPS and the IdeaLab

14. Reserve the IdeaLab: https://apps.carleton.edu/idealab/schedule/ IdeaLab in the Weitz Center, next to PEPS

15. Room number: Weitz Center 027 Phone number: x 7070 PEPS new home in Weitz Center

16. List of all technology in classrooms and labs • Loaner equipment for faculty, staff and student groups: • Video camcorders • Digital cameras • Computer projectors and screens • Other Audio/Visual equipment • Request their loaner equipment in the PEPS office, over the phone, or using their online request form PEPS website

17. Classroom sessions: • PowerPoint and presentations • Design basics • Website creation in Reason • Basics of Moodle • Canon MFPs – E O Johnson Co. • New features in Zimbra 7 • Online training libraries: • SANS computer security • Atomic Learning and lynda.com • Element K and MS eLearning Learning opportunities

18. Security Awareness for the 21st Century The SANS program provides everything your organization needs for an effective security awareness program. SANS goes beyond just compliance and addresses the most common risks using a proven framework. SANS Computer Security training

19. Atomic Learning library of online video tutorials

20. Atomic Learning library of online video tutorials

21. Lynda.com library of online video tutorials

22. Lynda.com library of online video tutorials

23. Windows 7 replaced XP in the labs and classrooms this summer • Microsoft Office has been upgraded in the labs and classrooms • Office 2010 for Windows • Office 2011 for the Mac • New Canon MFPs have started to arrive on campus • Training provided at time of delivery and again later if you need it • Zimbra has been upgraded • There are some changes to the Courses and Collab network drives • Folder structure has been updated on both • There are new ways to access these drives from off-campus Some new things to be aware of

24. Faster computers • More network bandwidth • Increased rate of change • We all handle change just fine now, right? • Mostly, it’ll be about communication • Facebook • Twitter • Blogger • Email • Calendaring • Etc. What’s ahead for us all in technology?

25. Questions? Thank you !