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Intervention Training Needs. Sanda Kaufman in consultation with Carole Close & Robert Gudgel March, 1998. Intervention Team Goals. Agreement between the Board of Education of the Cleveland City School District and Cleveland Teachers Union:

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intervention training needs

Intervention Training Needs

Sanda Kaufman

in consultation with Carole Close & Robert Gudgel

March, 1998

intervention team goals
Intervention Team Goals

Agreement between the Board of Education of the Cleveland City School District and Cleveland Teachers Union:

Form an Intervention Team to facilitate the resolution of problems at the school level between CTU bargaining unit members and school administration, to:

  • improve working relationships
  • enhance the educational environment

Sanda Kaufman

2

intervention team specs
Intervention Team Specs

Agreement between the Board of Education of the Cleveland City School District and Cleveland Teachers Union:

  • Receive training in:
          • conflict resolution
          • group problem solving
          • other relevant techniques
  • Report findings/recommendations to the LMC

Sanda Kaufman

3

assumptions
Assumptions
  • Problems that call for intervention:
          • teacher - administration
          • teacher- teacher
  • Begin with pilot at selected schools
  • Gradually extend on need basis
  • Submit all to LMC approval

Sanda Kaufman

4

training areas
Training Areas
  • For the Intervention Team:
          • ADR principles and concerns
          • Design of intervention procedures/strategies
          • Preparation for intervention
          • Intervention
          • Program evaluation
          • Program maintenance
  • For Intervenors:
          • ADR principles and concerns
          • Intervention modes/models

Sanda Kaufman

5

adr principles and concerns 1 2 workshops with facilitated discussions
ADR Principles and Concerns(1-2 workshops, with facilitated discussions)
  • Models – nature, goals, steps of
          • Fact-finding
          • Facilitation
          • Mediation
  • Concerns:
          • Neutrality
          • Confidentiality
          • Fairness
  • Sensitivity to issues of:
          • Gender and race
          • Power (when not in a peer situation)

Sanda Kaufman

6

design preparation intervention 1 2 sessions facilitated group work
Design, Preparation, Intervention (1-2 sessions, facilitated group work)
  • Design
      • School selection criteria
      • Composition of the I team for each school
      • Steps of intervention
  • Preparation for intervention
      • Information collection – fact-finding
      • Interviewing techniques
      • Protocol preparation
  • Intervention
      • Matching intervention mode to situation
      • Steps (various models)

Sanda Kaufman

7

intervention program maintenance 1 session facilitated group work
Intervention Program Maintenance(1 session, facilitated group work)
  • Maintaining the team:
      • Refreshers
      • Exchanges of experience
      • Compensation
  • Replenishing the team:
      • Selecting team members
      • Rotating members in/out, exchanges of experience
      • Training of new members exchanges of experience

Sanda Kaufman

8

program evaluation 1 session joint with maintenance facilitated group work
Program Evaluation(1 session, joint with “Maintenance”, facilitated group work)
  • Select criteria and measures for success
  • Monitor procedures, keeping records
  • Report to the Labor-Management Council
  • Share findings with the schools
  • Redesign adjustment procedures

Sanda Kaufman

9

intervenors workshops refreshers discussion groups
Intervenors(workshops, refreshers, discussion groups)
  • Models
          • Fact finding
          • Mediation
          • Facilitation
          • Negotiation
  • Techniques and concerns
          • Preparation
          • Information collection (interviewing, listening)
          • Confidentiality
          • Neutrality
          • Power, gender, race

Sanda Kaufman

10

program success
Program Success
  • Hinges on
      • satisfying individuals’ needs and interests
      • a close match with the situation specifics
      • a solid factual base
      • a balance between expectations and reality
      • leadership commitment
      • a sense of participation
      • A program should work despite human nature, not based on hopes of changing it.

Sanda Kaufman

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