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Submit, feed back, publish: Using Blackboard to enhance students’ assessment experience and improve administrative process efficiencies. Louise Thorpe Program Manager, Bb Consulting. About Me. Louise Thorpe Program Manager – Blackboard Consulting

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slide1

Submit, feed back, publish: Using Blackboard to enhance students’ assessment experience and improve administrative process efficiencies

Louise ThorpeProgram Manager, Bb Consulting

about me
About Me

Louise Thorpe

Program Manager – Blackboard Consulting

Universities, colleges and professional education

Strategy, implementation and change management

UK, Ireland, Netherlands, Belgium, Scandinavia

2005-2010 Head of Academic Innovation Sheffield Hallam University

2003-2005 Head of Learning Strategy and Enhancement University of Sheffield

1999-2003 [email protected] Project Manager Sheffield Hallam University

overview
Overview

Technology to support assessment and feedback

Focus on online coursework management

Drivers to make greater use of technology in assessment

3 case studies

Share experiences and Q&A

common drivers
Common Drivers

Student expectations

  • expectation of online transactions and services

High student numbers

  • assessment types that can handle high volumes
  • ability to deliver grades and feedback at scale

New and expanding global markets

  • effective processes for fully online assessment management and feedback delivery

Cost, efficiency and effectiveness

  • workflow efficiency and accuracy
additional uk drivers
Additional UK Drivers

National Student Survey (2011)

  • 83% satisfied with overall experience
  • 68% satisfied with their assessment and feedback experience

New higher education funding regime (2012)

  • Switches primary cost of HE from public purse to student
  • Students are paying more but institutional income remains same
  • Institutions anticipate that prospective students:
    • will seek evidence of quality from information in the public domain
    • will look for indicators of “distinctiveness” in student experience
    • will have higher customer expectations
institutional starting points
Institutional starting points

Strategic “we want to define an assessment and feedback strategy/policy”

Implementation “we want to have 100% online submission”

Tactical “we want a tool that will improve deliver feedback”

Operational “we need to establish key service foundations”

scenario 1 end to end
Scenario 1 (end to end)

Online Administration of Coursework

Online Grades and Feedback

Online

Submission

Onscreen

Marking

Online Delivery of Marks &Feedback in Bb

Online Publication of Grades in SIS

slide15

University of Salford

  • 3 Colleges and MediaCity in Manchester
  • 20,000 students
  • 2,500 staff
  • Existing use of Turnitin for some e-submission
  • Workflow efficiency alongside upgrade to Bb9.1
  • Administering Academic Progress and Blackboard Programme
slide16

Challenges

  • How to reduce the number of exceptions to online submission?
  • How to improve workflow for the transaction of handling coursework collection, feedback and return?
  • How to improve grade collation process - double mark entry?
slide18

E-submission and tools in use

  • Detailed design requirements
  • Blackboard – Student Record System integration planning
  • Feasibility of timeline
    • Decisions required
    • Technical build
    • Process redesign impact
    • Staff development
scenario 2 establishing the basics
Scenario 2 (establishing the basics)

Online Administration of Coursework

Online Grades and Feedback

Online

Submission

Onscreen

Marking

Online Delivery of Marks &Feedback in Bb

Online Publication of Grades in SIS

slide20

Staffordshire University

  • 2 campuses – Stoke-on-Trent, Stafford
  • 16,000 students
  • 2,000 staff
  • enhance assessment and feedback experience of students through the application of technology to support e-assessment, e-assignment management and importantly feedback
slide21

Challenges

  • How to meet student expectations of online submission and support growth in distance learning?
  • What are we able to deliver with the core functionality that we already have?
  • What is the academic change process required to move online submission and online publication of marks and feedback to “business as usual”?
slide22

Online Administration of Coursework

Online Grades and Feedback

Design and discovery

Online

Submission

Onscreen

Marking

Online Delivery of Marks &Feedback in Bb

Online Publication of Grades in SIS

slide23

Implementation planning

  • What needs to be in place
    • Technical infrastructure and service resilience
    • Core system integration
    • Upgrade to latest version
  • What needs to be done
    • Regulations and recommendations
    • Staff development, training and support
    • Impact on practice
    • Academic change process
scenario 3 extending out the platform
Scenario 3 (extending out the platform)

Online Administration of Coursework

Online Grades and Feedback

Online

Submission

Onscreen

Marking

Online Delivery of Marks &Feedback in Bb

Online Publication of Grades in SIS

Grades Transfer

Third party receipting

Batch down/upload of feedback

Technical solutions

case study 3 extending out the platform
Case study 3: Extending out the platform

University of the West of England

  • 4 campus sites in and around Bristol
  • 30,000+ students (full-time, part-time and sandwich)
  • 3,500 staff
  • Bb rolled out in 2004 and used institution-wide (>500k logins per month)
  • One University Administration

....partnering for custom development to meet UWE’s business process needs

case study 3 university of the west of england
Case study 3: University of the West of England

Challenges

  • How to get the marks from Blackboard to the student record system with minimum administrative intervention?
  • How to accommodate local assessment policies (e.g. student anonymity, second marking approaches)?
  • How to achieve consistency given diverse staff IT skills and awareness?
starting point
Starting point
  • BlackboardAssignment
  • BlackboardGrade Centre
  • ISIS
  • Marks Validation andImport
encourage adoption
Encourage adoption

Offline Marking Tool

Easy for staff to put feedback files alongside marks

  • BlackboardAssignment

Marks and Feedback

Tool

  • BlackboardGrade Centre
  • ISIS
  • Marks Validation andImport

Student Receipts

Provide student with a detailed receipt of submission

blackboard to sis workflow
Blackboard to SIS workflow

Offline Marking Tool

  • ISIS
  • Work Item
  • Data
  • Extract
  • CreateBlackboardAssignment
  • BlackboardAssignment

Marks and Feedback

Tool

  • BlackboardGrade Centre

Get the marks into ISIS ??

Extract Marks

  • ISIS
  • Marks Validation andImport

Student Receipts

  • Grade Mapping Tool

By using data from ISIS to create Bb Assignment and associated Grade Centre columns can we can specify what

to extract

result end to end process
Result - End to end process
  • Staff publish assignment details to students online
  • Students submit coursework files online
  • System issues a detailed receipt to students
  • Staff access in one place and online to all assignments
  • Staff easily download work to mark offline
  • Staff easily upload all marks with feedback files
  • Students access in context and online marks and feedback
  • All coursework marks are visible to staff and students in Bb
  • System transfers marks to SIS for processing and publication
summary
Summary

Case study 1 – Salford

Complementary technologies

Admin process change

Case study 2 – Staffordshire

Within existing Bb toolset

Hearts and minds of academic practice

Case study 3 - University of the West of England

Core Bb technologies with bespoke enhancements

Admin efficiencies and scale

thank you
Thank you

Louise Thorpe, Program Manager, Bb Consulting

[email protected]

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