MSP Services Overview

1. MSP Services Overview LOGO Kevin Kirkpatrick – Owner, MSP Inc

2. Agenda About us IT Challenges Our Approach Our Services Next Steps

3. About Us MSP INC Pre-eminent Managed Service Provider “Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.” Experience <years> in operation, # of employees, certifications Focus on <niche> and <location> <methodology> Comprehensive Services Offerings <offering name 1> <offering name 2> Capable <infrastructure & resources> <certifications>

4. IT Challenges Issues impacting your business • Unpredictable, costly downtime • Staff and corporate productivity are impacted when your systems are not functioning properly • Managing IT Costs • Amount and predictability of ongoing cost • Management Time • Time and effort of non-technical staff overseeing problem fixes • Risk and Exposure • Security • Data loss or theft • Compliance uncertainties • Interruption of vital IT services • Strategic Issues • Lack of accountability or ownership of problems • Lack of optimization

5. Our Approach People, process & technology

6. Our Approach People, process & technology Assess Detailed analysis of your current environment, reporting on issues and actionable items. On-board Initial maintenance activities, projects, and remediation required to stabilize your technology. Manage Ongoing delivery of monitoring & maintenance designed to keep your business optimized. Protect Application of industry best practices for security & backup management. Optimize Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.

7. Network Operations Center Supporting your business in the background

8. Our Services Flexible solutions to meet your needs Essential IT Support Our team of field engineers and NOC support group are available to assist with all your day to day IT support or project requirements. à la carte Individual IT services that target a specific need, allowing you to select only the services you require. Proactive Management plan designed to support key IT systems. Delivers value through operational reliability and preventing issues. Managed Fully outsourced solutions, designed to fulfill an organizations entire IT requirements.

9. Essential IT Support Day to day technology support Resolution Speed: Onsite & Remote Assistance Pricing: Competitive hourly rates Discounted blocks available Essential for all Businesses: All clients receive Access to our NOC Engineers Regular asset, network health & warranty reporting Advanced diagnostic technology

10. à la carte Customizable menu of services Simple, cost effective solutions that meet your specific requirements. Select the right mix of services for your business. Customize a unique solution tailored to your needs.

11. Proactive Network management, maintenance & monitoring Significantly improved overall system reliability and performance IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’ Predictable network and system management costs Improved security An outsourced IT management solution

12. Fully Managed Fully fixed fee IT outsourcing Total cost predictability A single monthly fee for a complete IT solution Lower total cost of ownership and management System reliability and performance Highest level of response to issues Minimize risk of intrusion, data theft and lost productivity Focus on your core competence and not your network Costs less than hiring internal IT staff

13. Next Steps Select Services Technical Assessment Solution Proposal