Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY

1. HOPE QUARTERLY MEETING June 18, 2013 • Martin O'Malley • GOVERNOR • Anthony G. Brown • LT. GOVERNOR • Raymond A. Skinner • SECRETARY • Clarence J. Snuggs • DEPUTY SECRETARY

2. Foreclosure Prevention Team Key Staff Reginald Stanfield Director, Community Programs stanfield@mdhousing.org 410-514-7209 Virginia Tepper Director, Data & Technology Resources tepper@mdhousing.org 410-514-7359 Karen Ashby Assistant Director, Community Programs ashby@mdhousing.org 410-514-7209

3. Foreclosure Prevention Team Claudia Wilson Randall Program Manager wilsonrandall@mdhousing.org 410-514-7234 Natasha Mehu MEDIATION, HARP Program Manager Events mehu@mdhousing.org 410-514-7124 Emilie Drasher HOTLINE, LEGAL Program Manager (410) 514-7221 Drasher @mdhousing.org Josephine Selvakumar MONITORING Program Manager (410) 514-7232 Selvakumar@mdhousing.org

4. Outline of Today’s Meeting • Mediation Updates • Legal Reminders • NFMC Compliance • NFMC Making Home Affordable • Updates from CDA • Lunch • Chase – Loss Mitigation • Bankruptcy

5. AG Settlement & Maryland Housing Counseling Fund • Funding Allocations – checks and payment • For 3 year commitment, renewal date TBA • For new groups, full application • Process outlined at September meeting for renewal. • Abbreviated form • Changes in scope

6. Maryland Foreclosure Mediation Program

7. Maryland Mediation Prefile Mediation Postfile Mediation Opt-in requirement All servicers participate; but only eligible homeowners Available at OTD No Housing Counseling requirement Legal assistance available • Opt-in requirement • Only available if servicer offers • Available before OTD • Housing Counseling requirement • Legal Assistance available Participation in Prefile Mediation waives a homeowners right to Postfile Mediation!

8. Timeline Prefile v. Postfile Mediation

9. Time is of the Essence! • Talk to homeowner at NOI • Remind homeowner of 25 day opt-in clock • Request mediation even if past deadline by a few days • Refer for legal assistance EARLY • Do not abandon client after legal referral

10. Mediation Trends

11. Attorney Representation at Mediation Postfile Foreclosure Mediation Attorney Representation (OAH) 34% Postfile Foreclosure Mediation AttorneyRepresentation (Legal Partners) 26%

12. Mediation News • OAH – Increase from 3 to 4 foreclosure dockets a day in Prince George’s County and Baltimore metro area mediation sites. • DHCD – Mediation Survey • For borrowers • For non-borrower participants

13. Survey Flyer

14. Neighbor Works Compliance NFMC

15. NeighborWorks NFMC Compliance • Random Reviews are conducted at 25%, 60% and 95%. (File Sampling) • Please be ready with “Paper Sandwiches” by number. Don’t send documents individually. • Use Print out of Portal for Intake • TYPED information where possible • NFMC AUTHORIZATION • Errors are found, must remedy all files for that round.

16. NeighborWorks Compliance NFMC Program – Counselor’s Website http://mdhope.dhcd.maryland.gov/Counseling/Pages/CounselorsPortal.aspx • NFMC: Making Home Affordable - Outreach and Intake • NFMC: Events of Default and Remedies Policy • NFMC Action Plan Template • NFMC Quality Control and Compliance Worksheet • National Industry Standards Code of Ethics • MHA Checklist 10-2012 • MD DHCD NFMC Required Documentation • Sample Authorization Form & Privacy Statement

17. NeighborWorks Compliance • Authorization Forms – NFMC Authorization not other Authorization Old Forms Key Provisions – remove dates!! Form must explicitly state that the client is authorizing (a). the agency to submit client-level information to the Data Collection System for the NFMC grant, (b). NFMC to open files to be reviewed for program monitoring and compliance purposes, and (c). NFMC to conduct follow-up with the client related to program evaluation.

18. NeighborWorks Compliance • Disclosure Language I understand that (organization name) provides information and education on numerous loan products and housing programs and I further understand that the housing counseling I receive from (organization name) in no way obligates me to choose any of theseparticular loan products or housing programs.

19. NFMC Compliance • Plan for NFMC Random Review Process • NFMC wants documents clearly labeled • Grantees must prove that Action took place • Read Compliance Worksheet & Grant Agreements • NFMC 7 – eliminating need for Close Out Documentation • Signed Code of Ethics Statement on file

20. NFMC Level 1 Counseling Defined Level 1 Counseling - All of these completed documents must be in client file: • Intake – DHCD Portal, CMS, or HOPE LOAN PORT® • Signed Authorization with NFMC language not credit authorization or mortgage authorization • Budget • Action Plan – NFMC Compliance Worksheet • Screen for Making Home Affordable. If no, note it. If yes, application. .

21. NFMC Level 2 Counseling Defined Level 2 Counseling - These completed documents must be in client file: • Signed Authorization with NFMC language, • Verified budget (income and debt,) • Documentation of Action Plan, • Close-out documentation. (Proof of communication with lender)

22. NFMC 7 Update • Finish Compliance for NFMC Round 6 • Sending Letters for NFMC Letters • First Draw NFMC 6 + Last Draw for NFMC 7 • Return Contracts • No start entering

23. NFMC Making Home Affordable Outreach & Intake Project

24. Making Home Affordable Project The goal of the project is to reach homeowners to make them aware of the full range of options under MHA and to assist them with the successful completion of the MHA application process. HAMP Tier I, HAMP Tier II and HAMP PRA The project is funded through Treasury under TARP. NeighborWorks is administering the funds.

25. Making Home Affordable Project How will DHCD funding decisions be made? • NFMC 5-6 agencies in good standing only, DHCD cannot add new agencies • HLP Usage – any organization who has submitted more than 40 files through HLP • Geographic Distribution • Each sub-grantee will be required to submit between 10-15 applications/$7000

26. Making Home Affordable Project DHCD received $100,000 in funds • $75,000 for (167) Applications through HLP • $19,000 Outreach • Ticker Crawl Message on Weather Channel Cable • Posters with Treasury and Department Branding • Montgomery County Ride-On Buses Ads • Constant Contact Newsletter for consumers • $6,000 – Oversight

27. NFMC 7 Update • Finish Compliance for NFMC Round 6 • Award Letters for NFMC 7 • Last Draw for NFMC 6 + First Draw NFMC 7 • Return Contracts for NFMC 7 & MHA Project • Start entering data in August • Performance period Jan – Dec 2013

28. Preparing for the Road Ahead • Adherence to the Industry Standards • Training for new counselors • Stay current – HUD, MHA, etc. • Reducing number of open cases. • Continue to do outstanding work • Communicate with DHCD about what is going on in your agency.

29. Next Steps • Share content with key staff not present today. • Signed Ethics to HOPEINFO@mdhousing.org • Review NFMC requirements • When can you start entering clients to the portal for NFMC Round 7? August 1 • When will new grantees information be added to information?July 1 • Compliance with Housing Counseling Standards • Make links with Legal Service Providers

30. Dates to Remember • 5th of the Month – Monthly Reports Due • 5th and 20th of the Month Wait Time Survey • July 31 – AG/MHCF Quarterly Report due for 4/30 – 6/30 – will be ready on the portal • What Quarter Number is it? (Does not matter!) • Email HopeInfo@mdhousing.org if you want to take MHA Training or other training– August 19- 23 in Philadelphia. December 9-13 Kansas, MO. • Next Quarterly Meeting – September 19, 2013