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Untangled Feedback

Untangled Feedback. Educational Leaders Breakfast April 20, 2012. MedHub 1 . Best parts: Fantabulous! Working at an advanced Strong judgment; very intuitive Suggestions for improvement: None. MedHub 2. Best parts: Hard working Good job for an early rotation.

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Untangled Feedback

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  1. Untangled Feedback Educational Leaders Breakfast April 20, 2012

  2. MedHub 1 • Best parts: • Fantabulous! • Working at an advanced • Strong judgment; very intuitive • Suggestions for improvement: • None

  3. MedHub 2 • Best parts: • Hard working • Good job for an early rotation. • Skills will probably come with more practice and experience. • Suggestions for improvement: • Keep practicing

  4. MedHub 2 • Confidential Comments • Below expected level but still early in training • Missed the correct number repeatedly • Needed to aim higher in some cases but lower in others • Will hopefully improve with more experience • Perhaps an advisor could help

  5. MedHub 3 • Best parts: • Struck me as very receptive to the feedback I provided around guessing the correct number • Applied suggestions readily to improve guesses • Suggestions for improvement: • Continue to practice framing the number broadly at first, then narrowing down, as we discussed

  6. Untangled Feedback

  7. Behavior vs. Interpretations • Interpretations • Usually negative • Vague • Subjective • Ambiguous • Often inaccurate Behavior • Clear • Concrete • Observable • Unambiguous • Specific • Measurable • Quantifiable Adapted from Dwyer, 2009

  8. Avoid Interpretations “I barely know what’s going on in my own head, and I have special access to that.” Charles Dwyer, PhD Influencing People Skills Lab LPCH, July 2009

  9. Untangled Feedback • Describe behavior • Explain the impact of behavior • Don’t guess at intentions or internal states • Take responsibility impressions & interpretations • Acknowledge gaps between intentions, internal states and outward impressions

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