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Transitioning Customers to OTTR 7: Improving Customer Experience and Quality

Over half of our customers have successfully transitioned to OTTR 7! Discover the benefits of this upgrade and how it enhances the customer experience. Learn about the integration of inbound and outbound interfaces, as well as our commitment to quality assurance. Find out what's next after the completion of OTTR 7.

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Transitioning Customers to OTTR 7: Improving Customer Experience and Quality

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  1. OUI 2017 OPERATIONS

  2. Operations Focus • Transitioning Customers to OTTR 7 • Customer Experience • Quality

  3. Transitioning Customers to OTTR 7 Over half of all our customers have moved to OTTR7!!! New Customers Existing Customers

  4. New Customers Primary Children’s Hospital and Intermountain Healthcare MedStar Georgetown University Hospital George Washington University Hospital Children’s Mercy Hospital University of Tennessee Hospital Levine Cancer Institute Banner Health Phoenix Sacred Heart Hospital

  5. Transitioning Customers to OTTR 7 • Welcome new customers! • Doctor’s Hospital at Renaissance • University of New Mexico Hospital • Robert Wood Johnson University Hospital • Saint Thomas West Hospital - Ascension Health • BMT Children’s Mercy Kansas City Hospital

  6. Transitioning Customers to OTTR 7 • Existing Customers TAKE THE LEAP ~ IT’S AWESOME!

  7. Transitioning – Inbound interfaces • ADT Interfaces • Lab/Microbiology Interfaces • Transcription- Indication and Radiology • CCD Inbound Interfaces • Medications • Allergies • Immunization • Problems • Vitals • LabCorp Lab • Quest Diagnostics • Pathology Report • Radiology Report • XynManagement-shares data and reports between OTTR and Xyn • eHealth Technologies integration package • Inbound HL7 documents (PDF) Interface from eHealth to OTTR • HL7 Inbound Interfaces • Orders- into OTTR actions • Scheduling- into OTTR actions • EMR Messaging- into OTTR progress notes

  8. Transitioning – Outbound interfaces • HL7 outbound documents (PDF) Interface from OTTR to EMR • eHealth Technologies integration Outbound HL7 ADT Interface from OTTR to eHealth • XYNManagement -shares data and reports between OTTR and Xyn

  9. Transitioning - Integration EMR/OTTR PassThrough Button

  10. Customer Service/Experience **Issue must be opened via voicemail as described above in after hours support.

  11. Customer Experience •  What is customer experience? • Bad customer service • https://youtu.be/WKpt2E2Lqcw?t=6s

  12. Customer Experience We want to DELIVER THE GOLD STANDARD OF THE CUSTOMER EXPERIENCE!

  13. Customer Service/Experience Excellent customer experience • Proactive • Help documents • Video’s • Roadmap • WebEx • Upgrade • Email that a new version is available • Time to upgrade

  14. Customer Service/Experience • Upgrades - are now Updates!!! • Time to update • Decrease the amount of downtime to the end users • Latest greatest version Have all the BMT sites upgraded by the 4th quarter

  15. Quality We won’t throw you a curve ball when it comes to Quality Our Quality Products are driven by Quality People!

  16. Quality – in our products OTTR Products - • QA team members • Earlier defect discovery • Full regression testing • Clinical • Allows more time to focus on clinical accuracy and workflow • Review the product for clinical relevance

  17. Quality – driven by our people • Clinical Team • 6 nurses • 151 years of experience • Clinical Team Site Visits 2016 = 51 visits 2017 = 41 visits so far! • End of September Version 7.15 • BMT Registry Forms:  2804, 2814, 2900 for OTTR 7 • 4th Quarter • BMT Registry Forms: 2400, 2402, 2000, 2004 and 2450

  18. What’s next once OTTR 7 is complete

  19. What’s next now that OTTR 7 is completed

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