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Avaya KRS User Guide - Subscriber Manager Keycode Retrieval System

This user guide provides step-by-step instructions on accessing and using the Subscriber Manager Keycode Retrieval System (KRS) to generate keycode licenses.

michaelbutler
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Avaya KRS User Guide - Subscriber Manager Keycode Retrieval System

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  1. Title: Subscriber Manager Keycode Retrieval System (KRS) User Guide Issue: 0.3Date: July 2011

  2. Contents • Overview of Keycode License Generation Process • Contacting KRS Support • What do you need before accessing to the KRS ? • Accessing the Subscriber Manager KRS instance • Registering your system • Generating a Keycode License • Using a Purchase Order • Using Numeric Authorization codes • Retrieving a Keycode License • eAuthcode management (guide to understanding use of eAuthcodes)

  3. Overview Keycode License Generation Process Partner KRS Avaya Place Keycode License Order Avaya Order Mgm’t System sends a Non-stock PO To KRS for the Software Licenses Ordered. Customer access’s KRS and generates License and retrieves. • Partner places Keycode License order with Avaya • Avaya OM enters order into SAP OM system. • SAP sends non stock PO of licenses to KRS. • Customer logs into KRS and initially register’s their system. • Customer selects to generate keycode. • Customer selects licenses/features from Purchase order and generates keycode. • KRS generates license, saves results to db and displays license to customer • Customer downloads license’s and applies to product.

  4. eBusiness Tools Landing Page Acess KRS • www.avaya.com/ebizn (Americas, Asia) • www.avaya.com/ebizu (Europe, Middle East, Africa) Access KRS Click here for Tools Training information Click here for Global Support Phone Numbers and support information Click here for process about “How to Register for the eBusiness Tools” – including KRS

  5. Accessing the KRS instance of Subscriber Manager • Go to eBusiness Tools Landing Page (see previous slide) • Enter your SSO user ID and password as requested • Select ‘Licenses” then select ”KRS” • Select product family • “Subscriber Manager” from the list box. TIP : After a product family has been selected, to change product families, click <Keycode Retrieval> to return to this page

  6. Registering your System Once you’ve logged in, the default screen is Product Registration. Before you can generate any keycodes you must register your System. To begin Registration select Create.

  7. Registering your System cont. Enter the site name you wish to use to identify your system. BLANK SPACES ARE NOT ALLOWED WITHIN THE SITE NAME. Then click Continue.

  8. Registering your System cont. • You must now upload your Subscriber Managersystems unique system ID file. • Click on Browse and locate the file on your computer. • Click on Open • Click on Continue. Note: The unique system ID is retrieved from your Subscriber Manager through the Main Console -> Modules -> SystemID menu options.

  9. Registering your System cont. Complete the registration by entering the location information. When complete click on Save.

  10. Generating a Keycode License – step 1 • After Registering your system select Generate Keycode from side bar. • Identify the system you wish to generate a license for by entering the system ID, (the site name you used when you registered your system. • Once you have entered all the data click on Continue.

  11. Generating a Keycode License cont. • To generate your keycode you must either have a numeric authorization code which you would enter in the box opposite Auth Code or you can search for a Purchase Order. It is possible to enter both. In this example we are searching for a PO. Click Go to PO after entering its number. • NOTE: for more information about Auth Codes please refer to: • KR203 Auth Code Functionality (eAuth, Paper and Numeric) • KR204eAuth Code Administration

  12. Generating a Keycode License cont. The KRS will return your PO where you can then select a qty of each line item to include in your license’s creation. If you want the total content of the PO to be included in your license you can select; Add All. After making your selection click on Continue. You will be brought back to the point where you can either; a) specify another PO from which to take features from, or b) enter numeric Auth Codes or c) select go to summary and produce the keycode license. In this example we will select Go to Summary.

  13. Generating a Keycode License cont. The KRS will show a summary of your PO selections, you can elect to Generate Keycode or cancel. Generation should take between 10-20 seconds. When complete, the KRS will take you to the Retrieve and download screens.

  14. Generating a Keycode License / Retrieve Keycode cont. After generation you are presented with the retrieve keycode screen. The KRS will display the most current keycode as indicated by the Green Bar. The summary will indicate Current Configured features, the line items or authcodes last used, creation date and info and the keycode itself. Your options from here are to download the keycode license or to view the order/authcode specifics that have gone into creating this keycode license. To download the Subscriber Managerkeycode just select Download keycode.

  15. Generating a Keycode License / Retrieve Keycode cont. Selecting the view Authcode history: This view displays each chronological creation of keycode. The feature added, date, person, description of features, etc.

  16. Retrieving a Keycode License To retrieve a previously generated Keycode License, click on Retrieve Keycode from the KRS sidebar. When the Retrieve Screen comes up enter the Site Name. If you only enter part of the Site Name the KRS will perform a wild card search and present all ID’s beginning with your search string that you are entitled to view. Then click on Search.

  17. Retrieving a Keycode License When KRS retrieves the keycode license you searched for you can download to your PC by selecting Download Keycode.

  18. Retrieve Keycode cont. After selecting download Keycode, the KRS will pop up the File Download dialogue box, select Save. That will bring up the Save As dialogue box and will provide a default filename. You can specify where you wish to save the file and then click on Save.

  19. Documentation, Forms & User Guides 3. 1. 2. Select <Documentation, Forms & USER GUIDES> Double click the desired folder, select the desired form and right mouse click to save it to your computer Click on <KRS Documentation> for access to the <Release Notes> and <Training> folders

  20. Thank You

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