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AGORA EUROPE II WP1: QFD Process 2012/07/20

AGORA EUROPE II WP1: QFD Process 2012/07/20. Tool for market-driven planning of products and services QFD – Quality Function Deployment. Usage. Development of new product generation & services Improvement of existing products Reducing costs & target costing

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AGORA EUROPE II WP1: QFD Process 2012/07/20

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  1. AGORA EUROPE II WP1: QFD Process 2012/07/20

  2. Tool for market-driven planning of products and services QFD – Quality Function Deployment Usage • Development of new product generation & services • Improvement of existing products • Reducing costs & target costing • Search for innovative products & services

  3. Reducing of development time with QFD Product-definition reworks development traditional process reworks Development Product-definition QFD - process Time, Resources

  4. QFD-Process Customer needs Satisfaction derivations • Dividing of customer need, requirement to solution and solution Requirements tor the solution Specifications fulfillments derivations • Focusing on the substance Solution Parts, Elements fulfillments • Interdisziplinery teams

  5. Ranking of target groups Conflict solution Translation in requirements Retrieve-ment of customer needs customer Requirements specifications customer needs customer needs technical difficulty Specifi-cations Benchmark Definition of solution matrix solutions Problems to be solved Competition analysis Engineering of Solution concepts Definition of problem areas correlations Survey

  6. Target groups "The customer needs of which target group (internal & external) will lead AGORA to success?"

  7. Customer needs for AGORA System

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