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A Story of Quality Journey- ISO 9001:2008. G.Alagarsamy Pr.CCA, Tamil Nadu Circle. We cannot live better than in seeking to become better -Socrates. Principal Controller of Communication Accounts Tamil Nadu Circle ISO 9001:2008 Certified. Stakeholders. Pensioners. Pension Settlements.

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A Story of Quality Journey- ISO 9001:2008

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A Story of Quality Journey- ISO 9001:2008

G.Alagarsamy

Pr.CCA, Tamil Nadu Circle


We cannot live better than

in seeking to become better

-Socrates


Principal Controller of Communication AccountsTamil Nadu CircleISO 9001:2008 Certified


Stakeholders

Pensioners

Pension Settlements

Pr. CCA

LF& Spectrum- Assessment and Collection

USO Disbursements

TSPs/

ISPs

USPs


Vision

To leverage and lead on its

strategic positioning as

a unique institutional assurance of DOT

in its policy assurances and

implementations at the ground level”


Mission

To excel in its role

as a professional interface

Between

DOT and its various stakeholders


Quality Policy

The office of the Principal CCA, Tamil Nadu Circle, Chennai

commits to provide quality service delivery

to all its stakeholders – DOT/BSNL retirees,

Universal Service Providers and Licensees

improvingly on sustaining basis

by standardizing the work processes, practices and

by leveraging the available resources.


Quality Objectives


Milestones Covered

  • Three awareness Programmes to all

  • Business Process Reengineering


Milestones Covered

Preparation of Documents

  • Vision

  • Mission

  • Quality Policy

  • Quality Objectives

  • Quality Manual ( 55 pages)

  • Procedure Manual( 49 pages)


Milestones Covered

  • Preparation of Documents

    • Work Instructions ( 48 numbers)

    • Local Orders ( 18 numbers)

    • List of Forms (46 numbers)

    • Flow Charts(7 numbers)


Milestones Covered

  • Internal Quality Audit training

    • The first for three days covering 17 officers

    • The second for two days covering 24 officers


Milestones Covered

  • Management Review Committee meetings

    • Seven meetings held to review the results of quality audit

  • Internal Quality/Mock audits

    • IQA1: No of NCs raised: 50

    • IQA2: No of NCs raised: 42

    • IQA3: No of NCs raised: 36

    • Two mock audits


Milestones Covered

  • Adequacy audit on 02/08/2010

  • Preliminary visit/pre audit on 09/08/2010

  • Initial Audit (Certification audit on 26/08/2010 &27/08/2010)

  • QMS Certification Licence for ISO 9001:2008 issued effective from 01/09/2010 for 3 years valid up to 31/08/2013


Key Contributors

  • BIS

  • A Team of BSNL Retired Officers

    • J. Santhanakrishnan

    • G.Ramanujam

    • A.Sadagopan

  • Team Pr.CCAtn

    • The staff and the officers


If what you did yesterday seems big,

you have not done anything today

Lou Holtz (1937)

Foot Ball Coach


Visit our website-www.ccatn.gov.in


Thank You all


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