A story of quality journey iso 9001 2008
This presentation is the property of its rightful owner.
Sponsored Links
1 / 19

A Story of Quality Journey- ISO 9001:2008 PowerPoint PPT Presentation


  • 45 Views
  • Uploaded on
  • Presentation posted in: General

A Story of Quality Journey- ISO 9001:2008. G.Alagarsamy Pr.CCA, Tamil Nadu Circle. We cannot live better than in seeking to become better -Socrates. Principal Controller of Communication Accounts Tamil Nadu Circle ISO 9001:2008 Certified. Stakeholders. Pensioners. Pension Settlements.

Download Presentation

A Story of Quality Journey- ISO 9001:2008

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


A story of quality journey iso 9001 2008

A Story of Quality Journey- ISO 9001:2008

G.Alagarsamy

Pr.CCA, Tamil Nadu Circle


A story of quality journey iso 9001 2008

We cannot live better than

in seeking to become better

-Socrates


Principal controller of communication accounts tamil nadu circle iso 9001 2008 certified

Principal Controller of Communication AccountsTamil Nadu CircleISO 9001:2008 Certified


Stakeholders

Stakeholders

Pensioners

Pension Settlements

Pr. CCA

LF& Spectrum- Assessment and Collection

USO Disbursements

TSPs/

ISPs

USPs


Vision

Vision

To leverage and lead on its

strategic positioning as

a unique institutional assurance of DOT

in its policy assurances and

implementations at the ground level”


Mission

Mission

To excel in its role

as a professional interface

Between

DOT and its various stakeholders


Quality policy

Quality Policy

The office of the Principal CCA, Tamil Nadu Circle, Chennai

commits to provide quality service delivery

to all its stakeholders – DOT/BSNL retirees,

Universal Service Providers and Licensees

improvingly on sustaining basis

by standardizing the work processes, practices and

by leveraging the available resources.


Quality objectives

Quality Objectives


Milestones covered

Milestones Covered

  • Three awareness Programmes to all

  • Business Process Reengineering


Milestones covered1

Milestones Covered

Preparation of Documents

  • Vision

  • Mission

  • Quality Policy

  • Quality Objectives

  • Quality Manual ( 55 pages)

  • Procedure Manual( 49 pages)


Milestones covered2

Milestones Covered

  • Preparation of Documents

    • Work Instructions ( 48 numbers)

    • Local Orders ( 18 numbers)

    • List of Forms (46 numbers)

    • Flow Charts(7 numbers)


Milestones covered3

Milestones Covered

  • Internal Quality Audit training

    • The first for three days covering 17 officers

    • The second for two days covering 24 officers


Milestones covered4

Milestones Covered

  • Management Review Committee meetings

    • Seven meetings held to review the results of quality audit

  • Internal Quality/Mock audits

    • IQA1: No of NCs raised: 50

    • IQA2: No of NCs raised: 42

    • IQA3: No of NCs raised: 36

    • Two mock audits


Milestones covered5

Milestones Covered

  • Adequacy audit on 02/08/2010

  • Preliminary visit/pre audit on 09/08/2010

  • Initial Audit (Certification audit on 26/08/2010 &27/08/2010)

  • QMS Certification Licence for ISO 9001:2008 issued effective from 01/09/2010 for 3 years valid up to 31/08/2013


Key contributors

Key Contributors

  • BIS

  • A Team of BSNL Retired Officers

    • J. Santhanakrishnan

    • G.Ramanujam

    • A.Sadagopan

  • Team Pr.CCAtn

    • The staff and the officers


A story of quality journey iso 9001 2008

If what you did yesterday seems big,

you have not done anything today

Lou Holtz (1937)

Foot Ball Coach


Visit our website www ccatn gov in

Visit our website-www.ccatn.gov.in


Thank you all

Thank You all


  • Login