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Unit Fourteen. Room Service 餐旅英文與會話 3. Lesson One Taking Orders. Captain: Good evening , Room Service. May I help you? Guest: Yes, I’d like to order breakfast for tomorrow morning. Lesson One Taking Orders.

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unit fourteen

Unit Fourteen

Room Service

餐旅英文與會話 3

lesson one taking orders
Lesson One Taking Orders

Captain: Good evening, Room Service. May I

help you?

Guest: Yes, I’d like to order breakfast for

tomorrow morning.

lesson one taking orders1
Lesson One Taking Orders

Captain: What kind of breakfast would you like?

Guest: I prefer American Breakfast.

lesson one taking orders2
Lesson One Taking Orders
  • An American breakfast includes eggs and meat.
  • A continental breakfast doesn’t typically include eggs or meat.
lesson one taking orders3
Lesson One Taking Orders

Captain: At what time shall we serve it to you?

Guest: Could you serve it at nine o’clock in the

morning?

lesson one taking orders4
Lesson One Taking Orders

Dialogue

Captain: Good evening, Room service. May I

help you?

Guest: Yes, I’d like to order breakfast for

tomorrow morning.

Captain: What kind of breakfast would you like,

Chinese or Western breakfast?

Guest: I prefer American breakfast.

Captain: Certainly, ma’am. Go ahead, please.

lesson one taking orders5
Lesson One Taking Orders

Guest: I’ll have soft boiled eggs, white toast with butter, and one orange juice.

Captain: Would you like bacon, sausage or ham

with your eggs?

Guest: Bacon, please.

Captain: Would you like coffee or tea?

Guest: Bring me a pot of hot tea with a slice of

lemon, please.

lesson one taking orders6
Lesson One Taking Orders

Captain: Certainly, ma’am. Would you like

anything else?

Guest: No, that’s all.

Captain: Let me repeat your order. Soft boiled

eggs with bacon, white toast with

butter, orange juice, and hot tea with a

slice of lemon. Correct, ma’am?

Guest: That’s right. Thank you.

lesson one taking orders7
Lesson One Taking Orders

Guest: Could you serve it at nine o’clock in the

morning?

Captain: Certainly, ma’am. May I have your

name and room number?

Guest: This is Smith in room 506.

Captain: Thank you, Ms. Smith. Have a good

night.

lesson two explaining the charge
Lesson Two Explaining the Charge

Guest: May I have my bill?

Clerk: Here it is. Please sign your name here.

lesson two explaining the charge1
Lesson Two Explaining the Charge

Guest: The total is more than what I thought it

would be. Could you explain these

charges to me?

Clerk: Yes, ma’am. A 15% room service charge

and 5% tax are added to the total in your

bill.

lesson two explaining the charge2
Lesson Two Explaining the Charge

Dialogue

Clerk: Good morning, Ms. Smith. Here is your

American breakfast.

Guest: Thanks. Please put the trolley over there.

May I have my bill?

Clerk: Here it is. Please sign your name here.

Guest: Hold on a minute. The total is more than

what I thought it would be. Could you

explain these charges to me?

lesson two explaining the charge3
Lesson Two Explaining the Charge

Clerk: Yes, ma’am. A 15% room service charge

and 5% tax are added to the total in your

bill.

Guest: Oh, I see. Thank you.

Clerk: Please enjoy your meal. Have a good

day!

lesson two explaining the charge4
Lesson Two Explaining the Charge

Dialogue

Clerk: Room service, may I help you?

Guest: This is Smith in room 506. Would you

please send up a bottle of Taiwan beer

to me?

Clerk: Certainly, ma’am. Is that all?

Guest: Yes, that’s all.

Clerk: Is this your first room service order today,

ma’am?

Guest: Yes, that’s right.

lesson two explaining the charge5
Lesson Two Explaining the Charge

Guest: I’m afraid that the minimum charge for any first

order is NT$300. One beer is only NT$150, but

we’ll still charge NT$300 even nothing else is

ordered. Do you need anything else?

Guest: Does the total include the service charge

and tax?

Clerk: Yes, it does.

Guest: Well, I’ll just take one beer anyway.

Clerk: Thank you, ma’am. We’ll send it up to you right

away.

lesson three sending orders to the guest s room and introducing the dishes
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes
  • Room Service: Where do you want this tray

placed?

  • Guest: Put it on that table.
lesson three sending orders to the guest s room and introducing the dishes1
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes
  • Room Service: They are called Chinese dumplings. Please dip them into the special sauce before eating. The special sauce is a mixture of soy sauce, sesame oil, and some spices.
lesson three sending orders to the guest s room and introducing the dishes2
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes
  • dumplingsoy sauce
  • sesame oilspices
lesson three sending orders to the guest s room and introducing the dishes3
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Dialogue

Room service: (Knocking on the door)

Guest: Who is it?

Room Service: This is room service. I have a

meal for Ms. Smith.

Guest: (Opening the door) Come in, please.

Room Service: Good morning, Ms. Smith. Here

is your order. Where do you

want this tray placed?

lesson three sending orders to the guest s room and introducing the dishes4
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Guest: Just put it on the table, please.

Room Service: They are called Chinese

Dumplings. Please dip them into

the special sauce before eating.

The special sauce is a mixture

of soy sauce, sesame oil, and

some spices.

lesson three sending orders to the guest s room and introducing the dishes5
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Guest: What’s that over there?

Room Service: It’s Chocolate CreamPie for

your dessert.

Guest: It looks delicious.

Room Service: May I fill the coffee for you now?

Guest: Yes, please.

Room Service: Will there be anything else, Ms.

Smith?

Guest: No, that’s all. Thank you. May I have the bill?

lesson three sending orders to the guest s room and introducing the dishes6
Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Room Service: Here it is. There is a 20%

service charge for room service.

Guest: I see. Charge it to my account, please.

Room Service: Yes, Ms. Smith. Please enjoy

your meal.

exercise
Exercise

1. Compared to American breakfast, ________

breakfast doesn’t include eggs.

2. Captain: Good evening, Room Service.

May I _______ you?

Guest: Yes, I’d like to _____ breakfast for

tomorrow morning.

3. Guest: May I have the bill?

Clerk: Here it is. Please _____ your name

here.

exercise1
Exercise

4. Room Service: Good morning, sir. Here is

your order. Where do you

want this tray _____?

Guest: Just put it on the ______, please.

5. Room Service: May I fill the coffee for you

now?

Guest: ______________

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