How I succeeded in Recruitment

1. How I succeeded in Recruitment Carmen Watson Managing Director Pertemps Recruitment Partnership

2. Background • Born in 1956 • Mixed heritage • Educated in secondary school • 1st career decision at 16! • 1st experience of recruitment ON THE FIRST RUN OF CAREER LADDER!

3. First Phase • Secretarial job – Drop Forging Company • 72 yr old – Managing Director • Traditional values and traditional working practices • “Old School” values • Best grounding one could have Lessons learned: • Take lead from good role models/mentors • Quality, Quality, Quality! • Customers have a choice who they buy from STATING THE OBVIOUS BUT......................

4. Second Phase Pertemps Specialist Division: • Secretary to the Head of Technical Division • Barriers • Age • Gender • Ethnicity Lessons learned: • Tenacity, honesty and customer focus DO pay off in the end READY FOR THE NEXT STEP.........................

5. Third Phase Pertemps: • Consultant - Permanent - Temporary - Contract • Branch Manager - £5m turnover • Commercial Director - 1980 - Mergers/acquisitions - New branches Lessons learned: • Love what you do • Do what you do do well • Exceed your customers expectations • Look after your team

6. Fourth Phase • Corporate Business Director – Pertemps • World was changing • Volume business users became “contract” customers • Tenders • Price negotiations • Single points of contact • MI • Babes in the wood  £250m contract spend Lessons learned: • Don’t assume anything • Manage change • Take your team with you

7. Penultimate Phase • Managing Director – 2000 • Role & responsibilities • “Whole” company issues • Local agency • National coverage • Separate autonomous divisions • Key Challenges • Structure • Identity • Development opportunities for key staff • EBT shares for all • Growth plan Lessons learned: • Understanding the business! • Staying focussed • Sharing the journey you’re on!

8. Factors Influencing Journey Personal ones: • Having to go to work early • Understanding business • Desire to succeed • Not afraid to challenge • Acting in the interests of customers and staff

9. Factors Influencing Journey Organisational ones: • Board recognised • Someone who got on and did the job • Understanding the industry • Commitment and hard work • ‘Can do’ attitude • Core values • Desire to be successful The Company backed me!

10. “How well are you demonstrating your commitment to your organisation?”

11. “How much of the bigger picture do you see?”

12. “Are there people in your company that can offer you what my company saw in me?”

13. “How clearly defined is the route to success?”

14. “Formula for Success?”

15. Formula for Success ABILITY

16. Formula for Success ABILITY APPLICATION x

17. Formula for Success ABILITY APPLICATION ARTICULATION x +

18. Formula for Success ABILITY APPLICATION ARTICULATION x + ATTRACTIVENESS +

19. Formula for Success ABILITY x APPLICATION ARTICULATION Something Missing? + ATTRACTIVENESS SUCCESS + =

20. Formula for Success = Attitude

21. Formula for Success ABILITY APPLICATION = ARTICULATION ACHIEVEMENT! ATTRACTIVENESS ATTITUDE

22. Final part of the journey for me November 2012 Chairman of Pertemps • Turnover £292.2 million • Employees 550 • Branches 103 • Positioning Top 10

23. Additional Board Posts: • Network Group [Specialist Recruitment Organisation] • Race for Opportunity [BITC] • Real Deal

24. “Best wishes to you all” Carmen