Care Center Management
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Care Center Management. A Software Application for Managing work of DISH TV DISTRIBUTOS & DISH CARE CENTER. Care Center Management. Contents. Overview. Understanding with Screen Shots. About Us. Care Center Management. Overview.

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Care center management

Care Center Management

A Software Application

for Managing work of

DISH TV DISTRIBUTOS &

DISH CARE CENTER


Care center management

Care Center Management

Contents

  • Overview

  • Understanding with Screen Shots

  • About Us


Care center management

Care Center Management

Overview

Care Center Management is designed to organize the office work of Distributors, Care Center & ITZ Cards Distributors in an efficient manner. It helps a lot in managing office work more smartly.


Care center management

Care Center Management

Overview

It covers mainly:

Dealer Register

Customer Register

Address Book / Enquiry Register

Call Register

ITZ Card Register

STB Register

POS Material Register

And gives the complete Management Information System (MIS)


Care center management

Care Center Management

Screen Shots

Care Center Management is very simple in Operating.

Lets have a look at some of the Screen Shots


Care center management

Registration Screen

Care Center Management

This is the first screen after Installation. Enter USER NAME & CD KEY Provided with the software pack & Give User Name, CD Key & Serial No. to the Company and Enter Activation Code as instructed by the Company


Care center management

Password Screen

Care Center Management

After Activated Software Copy, This Screen appear each time when you run the software. Default User Name is “admin” & password is “admin”. You can change by clicking “Change Password” Button. Click on “Login” to Continue.


Care center management

Main Menu Screen

Care Center Management

This is the Main Menu Screen.


Care center management

File Menu Screen

Care Center Management

This is the File Menu Screen.


Care center management

Master Setting Screen

Care Center Management

This is Master Setting Screen. You can set your DCC Id, Dish TV Toll Free No., Free of Cost Cable at the time of New Installation & other details can be set


Care center management

Distributors Details Screen

Care Center Management

Here you can enter your details, that will reflect in the whole software. Before starting your work in the software, First of all update your details.


Care center management

ITZ Denomination Screen

Care Center Management

This screen show the ITZ Denomination details.


Care center management

ITZ Blank Card Op. Stock Screen

Care Center Management

You can enter here your op. stock of ITZ Blank Cards. You can specify denomination wise op. cards and then have to specify the Serial No. of Cards by clicking the button after Op. Card Column


Care center management

ITZ Activated Card Op. Stock Screen

Care Center Management

You can enter here your op. stock of ITZ Activated Cards. You can specify denomination wise op. cards.


Care center management

STB Op. Stock Screen

Care Center Management

Here you can enter Op. Stock of STB. You can also get STB No., VC No. from Text File.


Care center management

Backup & Restore

Care Center Management

You can take the Backup of data anytime. For that give the path where you want to take the Backup. Same way specify the path from where you want to Restore the Data.

N.B. : YOU CAN ALSO TAKE THE BACKUP BY COPYING “CONTACTS.MDB” FILE FROM PROGRAM FOLDER.


Care center management

Sending Data to Zonal Office

Care Center Management

For Sending data to your Z.O., specify the path where you want to create the file. After that press “Create File” button to create the File. After File created you need to send that file by e-mail.

(At the time you press Create File, a window will appear, in that window you need to press “Continue Trial / Continue Evalution” button.)


Care center management

Master Menu Screen

Care Center Management

This is the Master Menu Screen.


Care center management

Address Book – List View

Care Center Management

This is Address Book List View Screen that shows all the contacts entered by you. You can also Filter out depending upon various condition.


Care center management

Address Book – Detail View

Care Center Management

This is the Address Book Detail View. Here you can specify all the details of Contacts


Care center management

Customer Master – List View

Care Center Management

This is Customer Master List View Screen that shows all the customer entered by you. You can also Filter out depending upon various condition i.e. Dealer wise, City wise etc.


Care center management

Customer Master – Detail View

Care Center Management

Here you can specify the details of Customers like Customer Type i.e. Individual, Corporate etc. You can enter Instrument Details and Child Connection Details. You can also specify the Dealer Name & Contact details of customer.


Care center management

Dealer Master – List View

Care Center Management

This is Dealer Master List View Screen that shows all the Dealers entered by you. You can also Filter out depending upon various condition i.e. Group wise, City wise etc.


Care center management

Dealer Master – Detail View

Care Center Management

Here you can specify the details of Dealer like Dealer Name, Dealer ID, Sales Executive Looking after him, Dealer Group and its Contact Details


Care center management

Dealer Signage Data

Care Center Management

Here you can specify Dealer wise details of Signage. You can enter Company wise signage details dealers having at their premises.


Care center management

Engineer Master

Care Center Management

Here you can manage the details of all the engineers working under you.


Care center management

Sales Executive Master

Care Center Management

Here you can manage the details of all the Sales Executives working under you.


Care center management

AMC Master

Care Center Management

Here you can enter Annual Maintenance Contract details of any Customer.


Care center management

Renewal Register

Care Center Management

Here you can enter the renewal details of any customer and depending upon that you can get a Renewal Dues List


Care center management

Call Register Menu Screen

Care Center Management

This is the Call Register Menu Screen.


Care center management

New Call Screen

Care Center Management

Here you can enter a New Call, details like Customer Name, New Installation / Complain Call, Chargeable or not, Suggested Date & Time to attend the Call. You can then assign the call to any of your Engineer, and then get the list of Engineer wise Pending Calls / Completed Calls.


Care center management

Call Update Screen

Care Center Management

After entering New Call, you can also update the Call details at the end of the day. You can specify the Co-axial Cable Details, OB Process details, Verifier Key No., Customer Feedback & Remarks, Engineer’s Observation & Remarks etc.


Care center management

Call Register

Care Center Management

Here you can view the list of all Calls & make filtration as per your need. You can Print the calls to give to Engineer and after updating Call Status you can also take the Print of Updated Calls.


Care center management

ITZ Card Menu Screen

Care Center Management

This is the ITZ Card Menu Screen.


Care center management

ITZ Blank Card Inward Register

Care Center Management

Here you can inward the ITZ Blank Card, for that specify the Denomination, No. of Cards & then specify the Card Serial Nos.


Care center management

ITZ Card Serial No.

Care Center Management

This is the screen where you can specify the Card Serial No. of ITZ Blank Card. Enter the From – To No. and then press Add Button.


Care center management

ITZ Card Activation Screen

Care Center Management

Here you can specify the ITZ Card Activation Details. Specify the Denomination, No. of Cards and the select the Blank Card Serial Nos.


Care center management

Available Blank Cards Screen

Care Center Management

This screen shows the available Blank Cards for Activation. You can specify the range of Card Serial or select any Card Serial No. to activate.


Care center management

ITZ Cards Sales Register

Care Center Management

This screen shows the details about ITZ Sales. You can view the complete register and filter the list Month wise, Dealer wise. You can also add more sales by specifying Denomination wise No. of Cards.


Care center management

STB Register Menu Screen

Care Center Management

This is the STB Register Menu Screen.


Care center management

STB Purchase Register

Care Center Management

This screen shows the list of STB Purchase. You can filter the list Month wise, Sold / Not Sold. You can also add more purchase details by clicking Add / Mass Entry Button.


Care center management

STB Purchase Mass Entry Screen

Care Center Management

Here you can add purchase details of STB. You can also get the data from Text file contains STB No. & VC No. that you have purchased.


Care center management

STB Sales Register

Care Center Management

This screen shows the list of STB Sales. You can filter the list Month wise, Dealer wise. You can also add more sales details by clicking Add / Mass Entry Button.


Care center management

STB Sales Mass Entry Screen

Care Center Management

Here you can add sales details of STB to dealers. You can select the STB No. & VC No. that you have sold.


Care center management

POS Material Menu Screen

Care Center Management

This is the POS Material Menu Screen.


Care center management

POS Material Inward Register

Care Center Management

Here you can view the POS Material Inward Register. You can filter the list Month wise, Material Type wise. You can also add inward details as received materials from Z.O.


Care center management

POS Material Outward Register

Care Center Management

Here you can view the POS Material outward Register. You can filter the list Month wise, Material Type wise & Dealer wise. You can also add outward details as sent materials to Dealers.


Care center management

Report Menu Screen

Care Center Management

This is the Report Menu Screen. You can get various Management related Reports.


Care center management

Care Center Management

About Us

Developed By :

WAYS SOFTWARE

F-4, Jalaram Arcade, Virani Chowk,

RAJKOT – 360 002 (Guj.) (IN)

Phone : +91-281-6628058

Email : [email protected]

Virtual Office : www.wayssoftware.com

Designed for:

DISH TV India Ltd.


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