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Menyediakan Layanan Porter

Menyediakan Layanan Porter. Created by julie. Merespon Permintaan Atas Layanan Bell Desk. I Job Variations. Large Hotel Each position has its own task Each worker has responsible for their own task (they may not do a fellow worke’s task / job) Step by step procedures

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Menyediakan Layanan Porter

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  1. Menyediakan Layanan Porter Created by julie Merespon Permintaan Atas Layanan Bell Desk

  2. I Job Variations • Large Hotel • Each position has its own task Each worker has responsible for their own task (they may not do a fellow worke’s task / job) • Step by step procedures All worker do their task base on their job describtion and hotel SOP

  3. Small Hotel • One posisition has many task / job and multy responsible for hotel operational

  4. II. The Working Environment Working environment of Porter Service staffs generally consist of Main Entrance • Lobby : • Lounge • Front Desk / Counter • Bell Captain Desk / Counter • Room : • Room Location and Viewing • Lobby to room • Elevator / Lift • Corridor

  5. Cont’d • Public Areas • Pool • Restaurant • Bar • Meeting Room • Offices : • Front Office • Housekeeping • F&B Service • Genaral Manager • Accounting

  6. Cont’d • Out Side Areas : • Arcade / Souvenir Shop / Art Gallery • Drug Store • Barber / Beauty Saloon Travel Agency Office Airlines Office

  7. III. The Duties of Porter Services • Concierge : • Enforcing house rules • Scheduling his staff • Training new employee • Assigning duties to his staff • Guest Service (mails, keys, message, postage, paging tickets ) • Bell Captain : • Supervising his subordinates • Having complete information ( city map, airlines, shiping, bus time table and event ) • Inspecting his subornate

  8. Cont’d • Bell Boy : • Carrying Luggage • Offering Assistance • Running Errand keeping lobby tidy and orderly • Reporting unusual situation • Storing • Helping other employee • Doorman : • Opening & Closing door of car / taxi • Helping guest in and out car • Keeping the main entrance neat & clean • Upervising vehicle traffic • Calling car / taxix • Putting up & taking down flag ( 06.00 – 18.00) • Dhandling car parking

  9. Cont’d • Elevator Operator : • Escorting guest going up & down in lift • Keeping lift tidy • Preventing un authorixed person from operating lift Page or to meet Boy : Calling guest to telephone or to meet visitor. Paging is did by board, tray, Lamp / laudspeaker. ( if there is no message boy their job include delivering message , letter, fax / telex Message Boy : Delivering message, fax / mail, internal comunication

  10. Cont’d • Courier : • Taking guest from arrival point until departure point • Taking and sending mail to Post Office • Other outside duties ( buying ticket) • Enquiry Clerk • Answer enquiries • Distributing mail, fax telex, cable • Selling news paper, theater ticket • Recieving and sending mail, telex / fax to Post Office • Cloakroom Attendant : • Looking after guest belongings ( hat, umbrella, coat ) • Ensuring the cleanliness and tidiness of cloacroom

  11. Thank You ! lucindejuliana@yahoo.com

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