Details of the EA Program How software and services combine to deliver an enterprise infrastructure

1. Details of the EA ProgramHow software and services combine to deliver an enterprise infrastructure

2. Agenda

3. Step Change in Value IncreasedROI • Rollout of Infrastructure • Expansion & Renewal of Infrastructure • Real-time Enterprise Connectivity • Common Substrate for Solutions • Fleet-wide Management & Support Base ROI

4. Path to Step Change

5. Tripod of EA Support Enterprise Project Manager

6. Agenda

7. Typical Architecture Data Center Central Servers • Visualization • BI and BAM • Operations Information Corporate/Enterprise Clients using RtPortal • ProcessBook • DataLink • RtWebParts Enterprise Systems • ERP • Asset Management • Trading • Planning • Fleet Management Corporate LAN/WAN Analytics & Notifications The Server Typical architecture Visuals LAN PI System(s) Gateways & Connectors Smart ConnectorNodes AF Advanced Computing Engine PI Notifications Users Third Party app servers RtPortal Server Secure LAN Data Left in Place Smart Clients • ProcessBook • DataLink Thin Clients • RtWebParts • iViews (SAP) Manual Data CMMS DCS LIMS

8. Enterprise Architecture

9. Agenda

10. Managed PI Infrastructure Lifecycle Install Initial Installation of PI System – Operating System, Prerequisites, Software Delivery, Licensing, Basic Product Installation Configuration Configuration of the Products to function in the customer environment Administration Day to day administration of the Products with items such as backup, recovery, permissions etc. Maintenance Monitoring to ensure that system is tuned correctly, predictive and proactive maintenance Upgrade Upgrading and patching to current software levels for maximum stability and EA value

11. Remote Monitoring Support Data transmitted toNOC via email fromeach PI System. OSIsoft has 400+ interfaces to DCS/PLC, LIMS, OPC, SCADA Systems

12. NOC Value Added Areas

13. Operations Center, San Leandro

14. Support Hours Follow the Sun Support Model: 24/7 Support

15. NOC version 2 Architecture

16. 2nd Generation NOC UI • Requirements came from lessons learned • Event-centric • Acknowledgments • Case-tracking link • Easier access to contact information • Additional fields for improved reporting

17. mPI Direct Connect Extranet • An Extranet is available for Enterprise Customers • Site Surveys • Trip Reports • Shared Documents • Links • Server Status Reports • Call Summary Report • Operations Center Overview • Future • Interactive Reports • Workflow Management

18. Agenda

19. What Areas Do We Cover?

20. OSIsoft Worldwide Offices Calgary, Alberta Seattle, WA San Leandro, CA Phoenix, AZ Houston, TX Altenstadt, GermanyOSIsoft, GmbH Tokyo, Japan (OSIsoft) Seoul, Korea (AID) Montréal, Québec Yardley, PA Philadelphia Mayfield Heights, OH Johnson City, TN Savannah, GA Tokyo, Japan (Yokogawa) Beijing, China (NetInfo) Manama, Bahrain (MECA / EMI) Shanghai, China Naucalpan, México Singapore São Paulo, Brazil Durban, South Africa Perth, Australia OSIsoft Offices Tech Support Centers

21. Center of Excellence Services Strategic Evangelism Support Tactical Proof of Technology General Systems Support Core Services Support Services

22. Sample Efforts Underway Multi-year Single Site Strategy And Application Rollout Plan AMI – Advanced Meter Infrastructure General Design Issues AF Education, Design And Plan For Enterprise Rollup Kpis HA Architecture & Enterprise Rollout Plan Fleet Wide Energy Management System IP 21 Migration Review And Plan AF Education, Design And Plan For CBM Proof Of Technology For Geospatial PI Data Representation Asset Centric Portal Design PI System Architecture For High Speed (30 Hz) Data Batch Centric Analytical System Architecture

23. Agenda

24. EA Sites

25. Happy EA Customer Common Traits • Purchase to support a step change in use of PI software • Positioned within the company as an initiative that required dedicated support (funds & staff) • Organized rollout in a horizontal methodology • Organized support in a way that matched our scalable view • Centralized EPM & CoE & Support equivalents • Had a view of the value to be gained • Initially • Over the life of the contract

26. Agenda

27. Step Change in Value IncreasedROI Base ROI

28. Managed Services Kudos “The services provided with this enterprise agreement went well beyond what we are used to from traditional software vendors. This is a true partnership” “Very much Appreciated!!!  You are going above and beyond the call of duty and I for one very much appreciate the effort this takes.” “Your staff were knowledgeable, cooperative and reliable in their statements and commitments. In short, the team are very pleased with the conduct and result of the exercise. Let me add that your responsiveness in terms of the timing of making staff available was very much appreciated.” “I am confident we will come out with a landmark set of documents that will not only avail themselves to faster, leaner testing but also be carried forward for all future sites.” “The final document was well written with good recommendations that had captured the overall HA requirements/design. All are well in scope. Thanks again for the effort and the professional services rendered.” “I wanted to thank you …. they DID help me a lot in my steering committee presentation on Friday. It allowed me to demonstrate that we get good value indeed out of our CoE partnership with OSIsoft!” And many more…

29. Thank You!