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“E” Products. Mobile Data, eRouting, eService Jim Snyder, Peter Schwier, Susan York. What are they?. Mobile Data Electronic work tickets! A way for your technicians to record time and material in the field. Reduces duplication and transcribing mistakes. eMapping

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E products

“E” Products

Mobile Data, eRouting, eService

Jim Snyder, Peter Schwier, Susan York


What are they
What are they?

  • Mobile Data

    Electronic work tickets! A way for your technicians to record time and material in the field. Reduces duplication and transcribing mistakes.

  • eMapping

    Using Google Maps and one of numerous GPS providers, see where your service calls and trucks are located by clicking an icon on the dispatch board.

  • eService

    A website that your customers can log into to see the status of their tickets.


Mobile data
Mobile Data

Your Technicians

Your Server

Web Reference

Ventus

Mobile

Data

Internet

via your

cellular provider

Technician Tablet

(MD001)

Technician Laptop

(MD002)

IIS Server

Quickload

Invoices

Technician Laptop

(MD003)

Technician Tablet

(MD004)

Flow of new service

tickets to technicians

Flow of an invoice request

Flow of completed service tickets

From technicians


Mobile data tablet
Mobile Data Tablet

When a call is assigned to a tech on the dispatch board the tech will be alerted on his field unit.


When he clicks on a call it will display specific information relating to the call, including ticket comments entered in dispatch and selected information from the site record. He will click on Acknowledge resulting in a status change being sent back to dispatch.


Note the color changed on the dispatch board. Also, the tech is now able to start completing the ticket. He clicks on Start Travel.


Note the color changed on the dispatch board. When he arrives at the site he clicks on Start Job.


Note the color changed on the dispatch board. arrives at the site he clicks on Start Job.



By clicking on New Miscellaneous Revenue… clocked on the call up to this point.


… the Misc Codes you set up in Service can be accessed in the field. By clicking on Trip Charge…





A list of parts normally stocked on the truck are displayed. He can select a part by scrolling up/down the list and click on the desired part(s) or…


… he can start typing in a few characters of the part number or description and all parts that contain the characters will be displayed. He will then click on the part desired.


He will then click save. number or description and all parts that contain the characters will be displayed. He will then click on the part desired.



He enters the serial number and clicks save. and gives the tech a message.



Next, the tech can click on Work Done codes. and gives the tech a message.








By clicking on PM Inspections… along with commonly used parts.





By clicking on Service History the tech is able to request detailed service history on past work tickets.


These requests will be returned to the field unit in a mailbox. By clicking on any of these (such as Service Account Inquiry)…



By clicking on Request Purchase Order… tickets previously requested.


…the tech enters as few or as many characters of the vendor’s name and a request is sent back to the server for vendors who have those characters in their name.


A list of vendors who have those characters in their name will be displayed for the tech. The tech clicks on the one desired…


… and a request is sent to the server for the PO. will be displayed for the tech. The tech clicks on the one desired…


The PO number is returned and tagged to the ticket. will be displayed for the tech. The tech clicks on the one desired…


The tech can start entering ordered parts by clicking on new part. The truck’s parts list will come up for selection as if you were selecting a part for billing (in a previous screen)


The billing summary is displayed. Note labor has continued to be calculated based on the time stamping. Comments can also be entered or recorded. The tech can click on Signature…



When the tech clicks on Complete the completed ticket can be sent back to the server. You are also able to place the call on hold, or keep the call open and send back what has been done to date.


When the back office goes into Complete/Update Tickets the tickets completed in the field will display under a Review status. By clicking on a ticket…


… everything done in the field will be displayed. The ticket can be edited if necessary prior to invoicing.


Emapping
eMapping ticket can be edited if necessary prior to invoicing.


Emapping1
eMapping ticket can be edited if necessary prior to invoicing.

Your Technicians

Your Server

Internet

Ventus

GPS Provider

GPS Service

Flow of information from technician


eMapping will let you see all the ticket locations on your dispatch board on Google Maps, in addition to your vehicle locations.


Your customer locations are identified as “balloons” and are color coded to represent the call status (open, travel, start,etc). When you place the cursor on a balloon it will display specific information as seen below.


Your truck locations are identified as a truck. By placing the cursor on a truck it will display specific information regarding the truck.





Most Cellular Providers have an Email to SMS gateway. This gateway will let me send an email to an AT&T customer that will be turned into a text message for his cell phone.

Other Cellular Providers have different gateways.


You must use a GPS provider in order for gateway will let me send an email to an AT&T customer that will be turned into a text message for his cell phone.eMapping to work. Here is a list of current providers we work with:

  • - Complete Innovations

  • - GPS Insight

  • - Network Fleet

  • - Reltima

  • - Telogis

  • - Trackem

  • - Tracking

  • - Trimble

  • - Wireless Matrix


Eservice
eService gateway will let me send an email to an AT&T customer that will be turned into a text message for his cell phone.

Your Customers

Your Server

Internet

Ventus

eService Portal

eService Sync

Flow of information to customer

Flow of information from customer









Phase two future enhancements
Phase Two (future) enhancements: from.

  • Let the customer create a service ticket

  • Display ticket details (labor, parts, flat rates)

  • Display site details (begin and end dates, equipment)

  • Display the customer’s account balance

  • Ability to filter a login so it can only see specific Sites and the tickets for those sites

  • Display the customer’s logo as well as the client’s logo


Questions

Questions? from.

“E” Products

Mobile Data, eRouting, eService

Jim Snyder, Peter Schwier, Susan York


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