Module 2. Phone Calls. Module Contents. Unit 6. Hello, how may I help you? Unit 7. Hold on, I just need to make a note Unit 8. Is everything clear? Unit 9. I’m calling because… Unit k10. I’m terribly sorry. Time period: 6 hours
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Hello, how may I help you?
Frowning eye contact
DOs & DON’Ts when answering the pone
Hold on, I just need to make a note
Is everything clear?
I’m calling because…
Preparing to make a phone call
Making different kinds of calls
I’m terribly sorry….
Dealing with problems on the phone