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Strategic Transformation Plan 2006 – 2010

Strategic Transformation Plan 2006 – 2010. MTAC May 18, 2005. Linda A. Kingsley Vice President, Strategic Planning. Keeping Our Focus. Continue momentum from 2002 Transformation Plan Service up Six years positive TFP Achieve $5B savings ahead of plan Debt down dramatically

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Strategic Transformation Plan 2006 – 2010

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  1. Strategic Transformation Plan2006 – 2010 MTAC May 18, 2005 Linda A. Kingsley Vice President, Strategic Planning

  2. Keeping Our Focus Continue momentum from 2002 Transformation Plan • Service up • Six years positive TFP • Achieve $5B savings ahead of plan • Debt down dramatically • Employee safety and engagement up • Growing revenue as FCM declines • Extended our access • New and improved products

  3. Combine 4 Documents into 1 Five-Year Strategic Plan (3 year cycle) Strategic Transformation Plan 2006 – 2010 Annual Performance Plan (annually) Transformation Plan (as needed) Transformation Progress Report (annually) September 30, 2005

  4. Current Draft Four Overarching Strategies linked to Corporate Goals: • Foster Growth through Customer Value Metric: National Total Revenue • Increase Operational Efficiency Metric: Total Factor Productivity • Enhance Customer-Focused and Performance-Based Culture Metrics: OSHA Safety Performance and VOE Scores • Improve Service Metrics: EXFC and PETE Metric: Customer Satisfaction Measurement

  5. Stakeholder Outreach We want to hear from you: • Surveys – NPF, mailings, usps.com • General comments - Federal Register Notice, e-mail at transform@usps.gov, Memo to Mailers • Face-to-face – PCC speeches, workgroups, MTAC • Industry spreading the word • Internal

  6. Direction What stakeholders have said so far: • Postal Service is still relevant • Keep costs and rates low • Fix military/escrow issue • Address labor costs • Network flexibility • Pricing flexibility • More convenience / ease of use • New and improved products / services

  7. Keeping Our Focus Continue focus on service, costs, employees, revenue • Reduce UAA mail 50% • Reduce service failures 50% • Expand access • 100% barcoded • Annual price adjustments • Breakthrough customer satisfaction • Increase transparency • Improve network efficiencies Many strategies involve industry participation

  8. Questions ?

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