ACI Global presentation

1. ACI Global presentation Milan, 2016

2. COMPANY PROFILE Automobile Club d’Italia Full range of Services Organization chart Portfolio ALARM CENTERS Alarm Center localization and staffing NETWORK INFORMATION Road assistance network (passengers cars & trucks) Alarm Center customers point of view Medical Assistance network – ACI Global Solution OTHER SERVICES Infomobility Vallelunga Direct Rescue Center startup INNOVATIONS Automatic dispatching Paperless solution Network customers point of view Nord Center Layout & performance Collection of Customer point of view Our CSI Solutions Car Sharing Mechanical Workshop and body shop Claims Management

3. Automobile Club d’Italia COMPANY PROFILE ACI VALLELUNGA SafeDriving Center ACI INFORMATICA ICT ACI MONDADORI Publishing ACI INFOMOBILITY Traffic information ALA ASSICURAZIONI Affinity & BtoB VENTURA ACI TRAVEL Business travel SARA ASSICURAZIONI

4. Organization chart CEO ACI Global COMPANY PROFILE AUTOMOTIVE HOME & HEALTH SALES NETWORK ALARM CENTER ADMIN & FINANCE INFOMOBILITY MARKETING HUMAN RESOURCES INTERNAL CONTROL ICT

5. Full range of Services COMPANY PROFILE • For the activity Business to Business, the main targets are: • Car Motorcycle & manufacturers • Rental car companies and fleets • Insurance Companies • Tour Operators and Travel Agencies • ACI Global, itself or through its subsidiary companies, is able to provide a set of modular services according to customer requirements. • ACI Global iscertified: • ISO 9001:2008 • ISO 14001:2004

6. Portfolio COMPANY PROFILE CAR MANUFACTURERS MOTORBIKE MANUFACTURERS TRUCKS INSURANCE BUSINESS RENT A CAR, LONG TERM & FLEETS

7. Alarm Center localization and staffing ALARM CENTERS ALARM CENTER Milan ALARM CENTER Rome The two Alarm Centers handle activities as one Virtual Call Center Inbound calls are automatically distributed, improving efficiency and ensuring a back up system in case of disaster recovery 200 Workstations 20 Service level/Group/Site Focal Point 4 Platform Responsible 180 Multi Skilled Alarm Centre Agents YEAR 2014 VOLUMES 1.300.000 inbound calls solo COT (SOA 81% - ACR 4%) 1.800.000 outbound calls (Technical Assistance) About 710.000 Services (Technical Services 536.000) 430.000 Road Assistance (RoS/Towage) 36.000 replacement cars 70.000 other technical services

8. Alarm Center customerspoint of view ALARM CENTERS 18.000 interviews directly managed by our top customers From January 1st to 31st December 2014 Kindness of Agent avg 9,12 (customer perspective) Skill of Agent avg 9,08 (customer perspective) SoA (customer perspective)

9. ACI Global Network Road Assistance Network (Passengercars & trucks) Italiancoverage International coverage ACI Global takesadvantage of ARC Europe services, the pan-european Society founded by the main Automobile Clubs, amongthem Automobile Club d’Italia. 40 Countriescovered More than 657 Rescue Centers & 1 direct garage/service. • 316 of them operate regularly on the over 8.500 km of Italian highways. • All Services work h. 24 - 7/7. • Total fleet of about 3.000 rescue vehicles • ACI Global in 2015 purchased about 20 vehicles for its direct use. • The geographic distribution based on actual service demand. 657 Rescue Centers 316 Rescue Centers

10. ACI Global Network MECHANICAL WORKSHOP AND BODY SHOP 350 ACI Global Body Shops • ACI Global body shop Network is the leading automotive repairer offering update equipment, as new technology in vehicles advance. All the requirements are fulfilled and the staff of all Network is up-to-date with the technical training needed to handle collision repair correctly. All of the estimates are completed electronically and uploaded directly into the web based system (Targautho). • The body shops are selected according to strict protocols measuring assets and expertise: • At least two car elevators and two template benches; • Electronic diagnostic; • At least one paint booth; • Training certificates by car manufacturers. • 1000 Mechanical workshops

11. ACI Global Network CLAIMS MANAGEMENT ACI Global aims, particularly the insurance market, as a reliable and qualified partner to meet the needs of claims department. Many years of experience in the management of claims, the intensive use of technology, the careful selection of the Technical Resources and the successful synergies with other areas of the Group are able to activate a 'system' which effectively guarantees flexibility, professionalism and quality. • Claims handled by an excellent Technical Contact Centre • Quick Claim settlement • Compliance with the standards and procedure • Flexible organization

12. Direct Rescue Center startup NETWORK INFORMATION On July 2015 ACI Global created a direct Rescue Center to cover the northern part of Südtirol/Alto Adige (Bressanone, Vipiteno and Brennero area), close to the border to Austria It is the first of ACI Global’s excellence centers, planned to be opened throughout Italy The main goal is to get in touch directly with customers needs beginning to be at service of German Customers which are more demanding than other Custormers. The improvement of quality is our challenge. Shareholder status: ACI Global 95% , Local German speaking Partner 5%, Assets: Roadside assistance and towing vehicles owned by ACI Global

13. Network customerspoint of view NETWORK INFORMATION 18.000 interviews directly managed by our top customers From January 1st to 31st December 2014 Kindness of personnel avg 9,26 (customer perspective) Skill of personnel avg 9,23 (customer perspective)

14. Medical Assistance Network NETWORK INFORMATION worldwidecoverage (173 countries) ACI Global Medicalassistancefigures: • Inboundcalls: …………… 210.000 • Outboundcalls: ………… 35.000 • Number of cases: ……… 150.000 Main Targets • Members • Travel Insurance • Hospital and Clinics • Sport Promotors • Ambassies – Foreign Office • Insurance Companies • Banks and Finance • Automotive Services • Medical Assistance at Home • Medicaltravelassistance • Medicaltransportation on request • Medical assistance during sport events • Chemist’s assistance • Second opinion • Info conseil • Medical call center for private and public health medical appointment

15. Medical Assistance Network NETWORK INFORMATION 1050 Doctors and Medical Centers in Italy. 70 helicopters and 8 air ambulances in Europe Network for the Cost control

16. Paperless solution INNOVATIONS In the Automatic Dispatch system we intend to implement a dematerialization of the paper in the process of creation of the Model26 introducing the implementation of Advanced Electronic Signature (FEA), according to the rules laid down in the Government Digital Code (CAD). This will make it possible to dematerialize the subscription of document certifying the technical intervention performed by the subcontractors through their rescuers, in addition to introducing a new process of collection payments, which involves the release on site of a receipt as certification.

17. OBD diagnosys integration INNOVATIONS The new system also includes the integration with an OBD diagnostic system, able to read the operating parameters of the vehicle and errors logged by the control unit to support the identification of the fault and its repair on the spot by our operators. Moreover, the system conveys the relevant information centrally to ACI Global,as additional input of the intervention, ready to be analyzed in real time or successively, not only by our technical help desk, but possibly also by the customer.

18. Our CSI Solution INNOVATIONS • PHONE CALL WAITING TIME • EXPERTISE OF THE AGENT • CALL TO ATTENDANCE • EXPERTISE OF TOW TRUCK AGENT

19. ACI Global Car Sharing INNOVATIONS It’sGirACI: ACI Global Car Sharing! A new era for mobility: the decision to focus the use through new digital technologies demonstrates a focus of ACI Global towards innovative engineering assistance, aimed at those who choose new forms of mobility, more economic, practical and above all, environmentally. www.GirACI.com

20. Infomobility Services for Infomobility ACI Global, through ACI Infomobility and AgenziaRadio Traffic formeda real “Infomobility pool" able to operate both on the institutional line as well as the BtoB. The aim is to develop and integrate the information services on mobility not only to motorists, but to anyone with mobility needs regarding information on traffic and public transport. • Geolocationmap • Web and mobile services • Captive platformfor data management

21. Vallelunga OTHER SERVICES Modern and sophisticated implants owned by ACI where we hold safe driving courses focused on road safety for passenger cars, motorcycles and industrial vehicles. Through ACI Delegations it is possible to attend classes to recover driving license points.