A Simple View of How to Reduce Total Cost of Quality presented by Catherine Oehl. COQAA Monthly Meeting December 5, 2012. AGENDA. What is Quality and Why is it important What is Total Cost of Quality (TCoQ) What is the purpose and value of measuring TCoQ How to measure and reduce TCoQ
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COQAA Monthly Meeting
December 5, 2012
Prevention cost + Inspection cost + Internal Failure cost + External Failure cost
Addresses and measures the following questions:
Source: Writing Testable Requirements, Dick Bender
Cost to remove defects is 100 times more
Prevention / Reviews
GOAL: Prevent defects before they happen (Work done right the first time)
GOAL: Detect the Errors (Find them early)
GOAL: Report and fix defects before production release (Fix and Re-Test)
GOAL: Reduce and remediate impact to customers (Apologize and recover)
What if we added some simple Prevention activities like Static Reviews, Peer Reviews, Change Management ?